ViewedIt is now Vidyard GoVideo! Click here to learn more.

Integrations (Quick Answers)

  1. Why does the GoVideo camera reload when the browser tab is reloaded or switched?

    Overview The GoVideo camera function reloads each time the tab you are recording is reloaded. The same also occurs...

  2. Why can others share my GoVideo content?

    Overview When distributing GoVideo content through social media or emails, people receiving the video link are then able to...

  3. Why am I getting an error downloading Vidyard for Outlook?

    Overview You are trying to download the Add-in and you get an error that says Visual Studio Tools for...

  4. How do I fix the "Uh Oh something went wrong" error message

    Symptom After creating a GoVideo recording, the video will fail to save and the extension will display a message...

  5. How do I integrate Vidyard and TrenDemon?

    Overview TrenDemon is a tool designed for content marketing insights and automation, with various integration capabilities. You may want to...

  6. What does the error message "Salesforce custom object Vidyard Video View invalid: could not find Vidyard Video View Custom Object" mean?

    Overview When setting up a Salesforce integration inside of Vidyard, an integration health check is performed after Salesforce authentication....

  7. How do I get my player to redirect to a different page after a Marketo form has been filled?

    Overview Marketo forms have the ability to be configured to go to a different URL when submitted. When you...

  8. Why am I not seeing my group in my GoVideo Enterprise drop down?

    Overview When setting up your GoVideo Enterprise account, a list of all available Vidyard organizations, that you are connected...

  9. How can I use my external USB webcam for the Outlook plugin, rather than the internal one?

    Overview Vidyard for Outlook has the ability to use a webcam, in order to record videos for sending to...

  10. Why is the Vidyard app taking a long time to load in Salesforce when using Internet Explorer (IE)?

    Overview Vidyard for Salesforce allows you to select videos from your Vidyard groups to add into emails. By sending...

  11. How do I add a Google Analytics Event tracker in a Vidyard Marketo Form?

    Overview Google Analytics (GA) can be used to not only track the number of people who visit your web...

  12. How do I start recording with the GoVideo Chrome extension?

    Overview Once you have installed the extension from the Vidyard GoVideo webpage and completed the setup process, click on...

  13. Eloqua - Can't access the Cloud Content Configuration

    Overview You may notice that when you try to add a player on a landing page using the Cloud...

  14. Why can't I find Vbuddy in Gmail compose window?

    Overview  Trying to add videos to my email in Gmail, but I don't see the Vbuddy icon in my...

  15. Why am I just seeing a green spinning wheel?

    Overview The ViewedIt extension or the video sharing page will display a loading status by showing a green spinning...

  16. How do I change the title of my ViewedIt videos?

    What are we doing? Updating video titles on recorded ViewedIt Content. Why it's important Since video titles are automatically...

  17. Why doesn't my camera work in the ViewedIt extension?

    Overview ViewedIt uses your Chrome settings and permissions to determine whether or not these devices can be accessed. During...

  18. How do I give Vidyard Support access to my Salesforce instance?

    Overview Vidyard Support may ask you to grant access to Salesforce in order to assist you with an investigation....

  19. Can profiles for Visualforce Pages be set up?

    Overview You might come across the 'Insufficient privileges' error with users trying to access Vidyard pages in Salesforce. Solution...

  20. Why am I receiving emails that show people have been viewing a video which I didn't send to them?

    Overview After GoVideo recordings are created and sent to a recipient, the sender will receive an email message that...

  21. How to install the ViewedIt Chrome extension?

    Steps ViewedIt can only be installed on the desktop version of Google Chrome since extensions are not supported on...

  22. How can I pause, resume or restart my recording in GoVideo?

    Overview Being able to pause and resume a recording gives you more flexibility with your videos. If you forget...

  23. Why can't I see the Vidyard GoVideo plugin in Outlook?

    Overview  Once the Vidyard for Outlook application is installed, you should be able to see the Vidyard GoVideo menu...

  24. Why is my Branded Sharing Page not inheriting in my ViewedIt group?

    Overview With ViewedIt Enterprise, Branded Sharing Pages from the parent group can be inherited down to individual ViewedIt sub-groups....

  25. Where do I find my Vidyard ID for updating my Marketo Launchpoint partner info?

    Overview It is important to keep your publicly facing content as up to date as possible including information on...

  26. Why can't I use oEmbed links in Wordpress so that the videos play on my website? (plugin solution)

    Overview Wordpress and Vidyard support the use of oEmbed technology. This allows the automatic conversion of hyperlinks into inline...

  27. Why does my Vidyard GoVideo Add-in keep disabling itself in Outlook?

    Overview  Outlook has some built-in systems to help itself run more smoothly, including the ability to enable or disable...

  28. Why can we no longer find the option to push Vidyard videos to YouTube?

    Overview When the YouTube feature is installed on a group, you have the ability to push videos and playlists...

  29. Where can I find the Youtube Analytics for a certain player in Vidyard?

    Overview If you have set up an integration between your YouTube and Vidyard accounts, view data for videos that...

  30. Why won't my Salesforce Lightning Component embed allow fullscreen playback?

    Overview In order to make things like embedding Vidyard content in Salesforce Communities easier, a lightning component has been...

  31. How do I switch to the front-facing camera on a Microsoft Surface?

    Overview Microsoft Surface has two cameras, a front-facing and a rear-facing camera. Whether you want to use the front...

  32. How do I enable the Salesforce Feature?

    Solution: Please contact your Customer Success Manager (CSM). They will be able to assist you with enabling new features....

  33. How do I reload the GoVideo Extension?

    Having problems? Try reloading GoVideo! Method 1: Click on the GoVideo Extension in the upper right-hand corner of your...

  34. Why am I getting a 'Feature Disabled' error message when I try to use the Salesloft App?

    Overview Vidyard has a Salesloft integration that you can use to send video emails to your contacts. This can...

  35. How to push form events to Google Analytics

    Overview Bonding your form submissions and details events with Google Analytics is possible by modifying the </source> code of...

  36. Why don't my ViewedIt videos appear in my SalesLoft integration?

    Overview Before being able to select your ViewedIt content from in SalesLoft, the ViewedIt Enterprise invite email must be...

  37. How do I delete the ViewedIt Extension?

    Overview No longer using the extension and looking to remove it from Chrome, you can use these steps. We'll...

  38. Can I embed my ViewedIt Videos?

    Solution: This is not an available feature for ViewedIt free users. You do have the option to share to...

  39. How can I change the keyboard shortcuts for GoVideo?

    Overview You can set up and modify the keyboard shortcuts for GoVideo within the settings areas of your Chrome...

  40. Why can I not see the Viewedit icon when using MixMax?

    Overview If you are using other Gmail extensions such as MixMax, it is possible that you can experience some...

  41. Why is Salesloft not allowing me to Attach my Player?

    Overview  When trying to add a player to an email in Salesloft, it is not allowing the player to...

  42. Can I record a ViewedIt video showing my PDF File and my camera at the same time?

    Overview The headshot cameo in ViewedIt will only show if the Chrome browser is open. If you are using...

  43. How can I check my console log on ViewedIt?

    Overview Being able to see and check console logs will allow determining what's causing the issue with the extension...

  44. Why am I not seeing video views in Salesforce when I have a valid integration?

    Overview When a Salesforce integration is set up correctly, you should start seeing video view data on your leads/contacts. ...

  45. Why am I not seeing/receiving data in my MAP when I have integrated successfully?

    Overview Vidyard has the ability to integrate into the most popular Marketing Automation Platforms such as Marketo, Oracle Eloqua...

  46. Can I move the Camera Overlay in a Viewedit recording?

    Moving the Camera Overlay in Viewedit recordings is not supported at this time.  We are constantly looking at improving...

  47. Can I create a Vidyard event to map to custom Eloqua field names?

    Overview In Vidyard, lead capture events can be created with default values and the information can be linked to...

  48. I can't connect my Salesforce Sandbox to Vidyard. I get a custom object Vidyard Video View Invalid: missing field(s) error.

    Description: If you're getting an error similar to the image shown below please follow the steps to successfully connect...

  49. Am I able to upload videos to GoVideo or just record them?

    Solution: GoVideo users (both free and paid enterprise accounts) cannot upload videos to the GoVideo Chrome Extension. However, you...

  50. Is it possible to change the link for where a ViewedIt video is located?

    Solution: ViewedIt Free - There is no option to configure the CNAME in the URL of the Sharing Page....

  51. When I click on the "log in with Vidyard" button, nothing happens on the ViewedIt extension.

    Solution: If you are using multiple monitors, the login window may not pop up on your main screen. Please...

  52. Why my videos are not showing in my Gmail and receive an error - Record a GoVideo Video to use this feature?

    Overview Similar to other Chrome extensions, Chrome can sometimes be in a bad state. The best thing to resolve...

  53. How can I uninstall my ViewedIt extension?

    Overview Sometimes uninstalling ViewedIt will resolve some issues that can't be done by other troubleshooting steps. It is like...

  54. Where are my videos on ViewedIt get stored?

    Viewedit videos are stored on our servers securely for your safety. The only people able to view your Viewedit...

  55. Getting error with HTML email in Outlook

    Overview Outlook displays the following error when viewing video emails: contacting:\\ssl.gstatic.com\ui\v1\icons\common Solution To fix this you can: Go to...

  56. It is taking a long time to render my ViewedIt videos

    Solution Please ensure that you have the most recent version of ViewedIt. Go to the Google Chrome store to...

  57. Why is my ViewedIt no longer capturing audio through my docking station mic?

    Overview When using a docking station, any accessories, like a headset, should be plugged into the docking station itself,...

  58. Why is ViewedIt not recording as I am navigating the other tab?

    Solution  You may want to use the screen capture option in ViewedIt rather than the tab capture option. This...

  59. When I click on the icon in my gmail compose window, my company's group doesn't populate. It only populates my personal videos.

    Overview When composing an email via Gmail you will see a ViewedIt icon. Once you click the ViewedIt icon...

  60. I can't locate the "Design" option in the player for ViewedIt.

    Overview: You may not have the right permissions that allow you to see the design tab on your account....

  61. Is there a way to only record your face without the screen and send that as a selfie video?

    Overview There are 3 types of recording: Tab recording, Screen recording, and Cam Only recording. The Tab recording will...

  62. Is there any way to set up the Marketo activity to show the total duration of the video watched, rather than increments?

    Overview Vidyard's integration into Marketo allows you to push milestone data about your videos for lead scoring, such as...

  63. Why am I not receiving view notifications from Salesloft?

    Currently, as per the Salesloft integration, the players that are created are not created into the Viewedit group. The...

  64. How can I find my Adobe Analytics fields?

    Overview When adding Adobe Analytics to your page and reporting on your videos, you will need to add a...

  65. Why am I not receiving video view data in Act-On when I have a tracking beacon set up?

    Overview Vidyard sends all of your video view data to Act-On as long as you have an Act-On script...

  66. Why do I see blank line items in my Marketo reports?

    Vidyard will send view data to a Marketo lead even if they are not identified with a name or...

  67. Why isn't the splash screen updated in my Salesloft email after updating it in the Vidyard platform?

    Overview After adding a video to a Salesloft email, the Splash Screen that shows is showing different than the...

  68. How many videos can I create on the ViewedIt free?

    Answer There is no limit to the number of videos that can be created. You can have as many...

  69. Why am I receiving a view by vbuddy@viewedit.com?

    Answer This is expected if a ViewedIt user clicked the SEND TO VBUDDY that shows after the recording on...

  70. Why are my Pardot prospect records suggesting that Vidyard is the Lead Source when the prospect hasn't watched any videos?

    Overview The Vidyard for Pardot integration has a step in the setup process which requires you to create/use a...

  71. Why is the email field of a full-screen event not pushing to the Marketing Automation Platform I have integrated?

    Overview Adding an email gate to your players is one of the simplest ways to turn unknown viewers into...

  72. Why does my ViewedIt recording, in full screen, look blurry?

    Overview During the recording of the user's screen, we are recording at a rate that allows the file to...

  73. What is the maximum resolution that GoVideo supports?

    Overview When recording a GoVideo video we have to take into account what the playback experience for the customer...

  74. How can I uninstall my Lightning component for Salesforces communities?

    Answer If you are the Salesforce admin, run the embed locations report to double check the noted communities pages....

  75. Why is the thumbnail not appearing in Gmail now that I am using ViewedIt Enterprise?

    Overview ViewedIt videos are more likely to be clicked on within an email if a splash-screen thumbnail image is...

  76. Why is my camera / mic not working with GoVideo?

    Overview The main three recording modes of Tab, Screen, and Cam Only can be enhanced by enabling the CAM...

  77. Why am I getting duplicate Activities Logged in Marketo?

    Overview Usually seen in test environments, duplicate activities happen in Marketo when multiple browser cookies associated with the same...

  78. How do I add a new user to Viewedit Enterprise?

    Viewedit Enterprise has been enabled on your Vidyard account.  Now you want to be able to add users and...

  79. How do I move an external Salesforce User to another role?

    Overview Adding External Salesforce users allows you to give a set of Salesforce users access to the Vidyard application...

  80. Can I have inline playback in a Marketo email?

    Overview Marketo allows playback of certain videos in their emails that are sent out. There is a restriction here ...

  81. What are the differences between screen and tab recording in GoVideo?

    Overview Opening the GoVideo extension will present multiple recording options including screen recording, tab recording, and camera only recording. ...

  82. Why can't I see the defaults tab in my ViewedIt group in Vidyard?

    Overview In order to set defaults for your ViewedIt players and sharing pages, you may require access to the...

  83. What email platforms does GoVideo work with?

    Answer You can share your GoVideo recording within any email platform by simply pasting a link with an email...

  84. Can I record a ViewedIt video showing my PowerPoint presentation and my camera at the same time?

    Overview: The headshot cameo in ViewedIt will only show if the Chrome Browser is open. If you are using...

  85. Why did my invitation to ViewedIt expire?

    Overview When you're invited to either ViewedIt Enterprise or Vidyard, the invitation token will last for 24 hours.  Solution...

  86. Why am getting a 500 Server Error when trying to reinstall the Vidyard app in our Knowledge Solutions instance of Eloqua?

    Overview When trying to reinstall the Vidyard app in Eloqua, there is an existing instance and needs to be...

  87. Why does the resolution look poor when I playback my GoVideo recording?

    Answer There are multiple variables that affect the resolution of the video you recorded. It is possible that receiving...

  88. Is there a way to set the ViewedIt video to loop as it finishes?

    Overview You can loop playback on a video by making a video replay after it has been completed. ViewedIt...

  89. Will I be able to see if & when they viewed it?

    Answer The ViewedIt extension notifies you of viewer engagement in two different ways: within the ViewedIt extension feed and...

  90. How to change my password on ViewedIt?

    Solution Changing ViewedIt password is changing the password of the Email Address used with ViewedIt. This can be done...

  91. Why am I getting a 'Feature Disabled' error message when I try to use the Outlook Add-In?

    Overview Vidyard has an Outlook integration that you can use to send video emails to your contacts. This can...

  92. Why are my events not appearing when I send a video through Salesloft?

    Overview When attaching a video onto the Salesloft email, we create a new player with the video that is...

  93. Why am I receiving "No Connection" in ViewedIt when I have internet connection?

    Overview You should only see this message when you do not have access to the internet. Troubleshooting steps Reload...

  94. How do I record ViewedIt videos in incognito mode?

    Overview Incognito mode allows you to open a browser session where Google Chrome does not track or save the...

  95. Why am I seeing so many API calls made to Marketo?

    Overview On average it is expected for the player to make between 4 and 6 API calls per player...

  96. How do I delete a ViewedIt video if sent to the wrong recipient?

    Overview So you've created a ViewedIt video, sent it along, and realized that you delivered it to the wrong...

  97. Can I use other email address on GoVideo or should be Gmail email address only?

    Overview Even though GoVideo is a Chrome extension, other domain email addresses such as Yahoo, Outlook, etc., can be...

  98. How do I create a Salesforce Tab that contains two video hubs?

    Overview Using tools in Salesforce, you can add a Vidyard video hub into a tab on Salesforce. The issue,...

  99. If I disconnect Marketo from Vidyard, will I lose historical data in Marketo?

    Solution  Marketo data that was pushed from Vidyard will still remain in Marketo. Vidyard will not delete or remove...

  100. Is there a Viewedit add-in that works on the Outlook app for iOS?

    Answer There is no add-in that operates with the Outlook app for iOS at this time. Check out the...

  101. Can I upload a video on ViewedIt?

    Solution Free ViewedIt Users: For individual ViewedIt users, no option exists to upload an existing video through the ViewedIt...

  102. How do I get to the GoVideo settings page?

    Steps to access Extension Settings Click on the GoVideo Extension in the upper right-hand corner of your browser to...

  103. How do I check my Chrome & ViewedIt versions for Compatibility?

    Overview A crucial part of troubleshooting involves gathering information about your computer and browser environment such as the current...

  104. How do I unsubscribe from ViewedIt View emails?

    Overview: By default, ViewedIt will send notification to the email address associated with your account every time an identified...

  105. How do I connect a different Salesforce account after removing the "Salesforce Link"?

    Overview You have previously followed the steps to Connect Vidyard to Salesforce, but want to integrate Vidyard with a...

  106. Why are my ViewedIt recordings not uploading / failing?

    Overview After you've finished your ViewedIt recording, your video will upload and display in a new browser tab. Depending...

  107. Can I start a GoVideo recording from outside the Chrome browser?

    As GoVideo is an extension within the Chrome browser, its controls and usage can only be access through Chrome...

  108. Is it possible to take a GoVideo thumbnail from Gmail and paste it into Outlook?

    Overview If you copy the video URL from Gmail into Outlook, it will not display the video thumbnail. It...

  109. How do I know if I am officially a GoVideo Enterprise User after accepting the email invitation?

    Overview GoVideo is the easiest way for teams to use video for more personal communications. Solution If you have...

  110. Why isn't Marketo data flowing into my Sub-group but showing in the parent group?

    Overview Marketo is setup as the new integration at the parent, but a setting has something stopped it from...

  111. Why is my ViewedIt feed showing no views after creating & sending a number of videos?

    Overview After sending a video through ViewedIt, you can expect to receive a notification that the recipient has watched...

  112. Does ViewedIt have a cursor highlighting feature?

    Solution The ViewedIt extension currently does not come with a feature to track and highlight your cursor. This feature...

  113. Can I move ViewedIt's camera image from the bottom left corner?

    Overview Some modes of recording, such as a tab or screen recording, can be enhanced by adding your camera...

  114. Is there a cursor / pointer highlight function with ViewedIt?

    As of right now, Viewedit only comes with the screen / camera recording abilities and does not provide functionality...

  115. How can I embed a GoVideo recording into a Powerpoint?

    Overview There is no GoVideo feature that allows you to embed a video into Powerpoint. However, you can push...

  116. Can others upload my ViewedIt video onto their YouTube Channel?

    Overview The ability to add ViewedIt videos to YouTube is one of the many social sharing options available on...

  117. How can I uninstall the ViewedIt for Outlook Add-in?

    Overview If you are having trouble with the Outlook Add-in, or it is no longer required, you have the...

  118. Can a GoVideo recording be recovered if it is still processing?

    Solution The video may have appeared to fail and not create a share page, but it may be able...

  119. How to hide a Marketo form on a Vidyard player that is set to skip known leads

    Overview When a Marketo form embedded as an event in a Vidyard player is set to skip known leads,...

  120. Is it possible to remove the GoVideo logo from the video's sharing page?

    Solution Free GoVideo Users: This is a feature that comes with the paid version of our product. If you...

  121. What permissions does GoVideo require?

    In order for GoVideo to function correctly and so that you can take full advantage of the features it...

  122. Can GoVideo be used with Outlook for free?

    Answer The free version of the GoVideo extension includes a basic integration with Gmail.  For Outlook users, Vidyard offers...

  123. Why does it say "someone" or "1 Person" viewed my ViewedIt video?

    Overview When you send a ViewedIt video using Gmail or Outlook, the viewer’s email address is automatically attached to...

  124. Why does my ViewedIt webcam area show a camera with a line through it?

    Problem When attempting to record with the webcam on Lenovo devices, the settings that allow for recording appear to...

  125. Why do video thumbnails appear incomplete in Outlook when sent from Pardot?

    Solution When rendering an email template in Pardot, it is possible that you get a reduced thumbnail in Outlook....

  126. How do I log into my GoVideo account or check which email account is in use currently?

    Sign-in (First Time) If you are not already logged into the extension, you can log in using Vidyard or...

  127. Can I change the default title of my ViewedIt recordings?

    Answer The title of your ViewedIt screen/tab recording is automatically pulled from the title of the tab/page you are...

  128. How do I add a Vidyard player with animated GIF thumbnail into a Marketo email?

    Overview It's possible to use animated (GIF) thumbnails for Vidyard players.  You may be wondering if you can insert...

  129. Why am I seeing contacts created in Hubspot when the integration is not connected to that group?

    Solution The integration may still be connected to the user's account. Contact your CSM to ensure that the feature...

  130. Is it possible to create sub-folders in GoVideo for outlook?

    Overview When using GoVideo Enterprise for Outlook, the add-in interface displays the groups to which you belong as "folders"....

  131. Why do I see an error when trying to connect Vidyard to Salesforce?

    Overview Salesforce returned the following error: the user is not admin approved to access this app. This is a...

  132. How do I create a playlist when using GoVideo Enterprise?

    Overview When you are sending a video email through the GoVideo Enterprise extension, you may want to build a...

  133. If I have already deleted a ViewedIt video and created another, can the old video still be viewed?

    Overview After deleting a ViewedIt video, it cannot be viewed. Solution Upon deleting a video, anyone who tries to...

  134. Why do I receive a 'vidyard_video' doesn't exist error when I resync Oracle Eloqua?

    Overview Vidyard has updated it's Oracle Eloqua integration to version 2.0. If you choose to resync your existing version...

  135. Does GoVideo work with my device?

    GoVideo requirements GoVideo will work on any device that allows the desktop version of Chrome, including tablets. The desktop...

  136. How do I go to my videos in the ViewedIt extension?

    Solution Click the ViewedIt extension Click the Videos tab Hover over the video you'd like to access and click...

  137. How can an external SF user be moved to a normal role in Vidyard?

    Overview Within Vidyard, the same email cannot be in two roles at the same time. There are a few...

  138. How do I add GoVideo Enterprise content into a Video Hub?

    Overview You may have a requirement to place your GoVideo content into a Video Hub on one of your...

  139. How do I disable my camera/mic on the Vidyard GoVideo extension?

    Answer The camera and microphone functionality for the GoVideo Chrome extension is found within the extension's interface. You can...

  140. How do I find links to older videos that I recorded with Vidyard GoVideo?

    Overview Unless you specifically choose to delete a video, Vidyard GoVideo keeps all of the contant that you have...

  141. Why can't I see the " + New Player" button within my Personal GoVideo Group?

    Overview When logged into the Vidyard platform, users typically see a + New Player button in the upper, right-hand...

  142. Why can I only add the last video I created and not see my video history/company's videos when I click on the Vidyard icon in a Gmail compose window?

    Overview When you install Vidyard GoVideo, there are 2 possible types that could be active - either the free...

  143. Why do I see a 500 server error when I try to use Salesforce Chatter?

    Overview Vidyard for Salesforce integration contains an option to have Vidyard videos directly placed into Chatter. This can be...

  144. Why isn't my Marketo form displaying on IE10?

    Overview IE10 may have a problem accepting the way the embed code has generated the URL for your Marketo...

  145. Why am I getting an error message when uninstalling GoVideo for Outlook

    Problem When attempting to uninstall Vidyard GoVideo for Outlook, an error message displays on the screen indicating that "Object...

  146. I can't click on any of the buttons in the GoVideo Chrome extension, what do I do?

    Answer If you cannot click any of the buttons in the GoVideo Chrome extension or you see some unusual...

  147. Can the lead source be changed in Salesforce?

    Solution In Salesforce, the view that is associated with Vidyard comes in as "Video View" as the label of...

  148. How do I add a different Salesforce instance to one of my subgroups?

    Overview The Vidyard for Salesforce feature is available on your parent and sub-groups (if part of your contract).  ...

  149. When we push a video onto Facebook do we get analytics back?

    Overview Once you have successfully connected your Vidyard and Facebook accounts, you can 'push' one or many of your...

  150. Can I edit my GoVideo videos to snip off the end?

    Answer You can shorten a video right in Vidyard with video trimming. When you shorten a video with the...

  151. Why do I get duplicate leads in Salesforce?

    Overview In some cases, you may see duplicate leads being created in Salesforce when also using a third-party marketing...

  152. When sending an email from my GoVideo sharing page, why am I signed into the wrong email account?

    Overview After creating a GoVideo recording, you attempt to embed your video into a Gmail message. The email address...

  153. Why don't I see any data in a Salesforce Report when I set it to 'My Video Views'?

    Overview Vidyard offers a reporting package for Salesforce. See our article for instructions on how to use the Vidyard...

  154. How do I send GoVideo recordings through Hubspot Sales Sequences?

    Overview The steps below will show you how to add GoVideo recordings to a HubSpot Sales Template or a...

  155. Why is Outlook displaying my GoVideo images with a red X (cross)? Is there a workaround?

    Overview Outlook is a popular email client through which GoVideo email messages can both be sent and received.  The...

  156. Where do I find my Drift ID for my Sharing Page Integration?

    Solution In Drift > Settings > Chat Widget > Install > Java Script Copy and paste into text editor...

  157. Is it possible to get an inventory of videos, that are integrated with YouTube, Marketo or other integrations?

    Overview There are a number of export options in Vidyard, but currently, there are none that provide the option...

  158. Why am I not receiving data into Marketo?

    Overview When you have set up the Vidyard integration with Marketo, you should expect to see the video view...

  159. How do I add the vyemail merge tag into Oracle Eloqua if I'm using the Visual version (Blank Design Email)

    Overview When you create an email template in Oracle Eloqua, you may be intending to add a Vidyard player...

  160. Why is Drift Chat not showing up on my sharing page?

    Overview Vidyard has an integration that allows Drift chat to populate on Sharing Pages. Solution If Drift has been...

  161. If I create a GoVideo recording, will it be accessible to the public?

    Overview As a Vidyard GoVideo user, you may wonder if any of the videos that you create will be...

  162. Why can I not see the Video Views panel in Salesforce when on a lead or contact?

    Overview When you have connected Vidyard to Salesforce, you should be able to look at the Video View data...

  163. Why did the extension disappear from my Gmail?

    Overview In Gmail, there are a few things that could stop the Vidyard Govideo Extension from showing. Try these...

  164. How do I fix the "Could not insert your player" error when using GoVideo for Outlook?

    Overview When attempting to insert a player into a email compose window, you receive the error " Could not...

  165. If I pull a paid seat from someone and have them use free GoVideo, do they lose all their recorded videos?

    Overview Each GoVideo account is started as a free account that is then added to an enterprise organization. These...

  166. Why can't I record using the Outlook Add-in?

    Overview In the Vidyard GoVideo Add-in, this message may appear: Solution When this message appears, please contact the Vidyard...

  167. Can I integrate my GoVideo free account to HubSpot?

    Answer Unfortunately, the features that are required for the Hubspot integration are only available with the GoVideo Enterprise account....

  168. When running the Outlook Add-in, it says it is disabled and I need to speak to support to activate it; is that something I can do?

    Solution GoVideo free users cannot get this feature. If you are a GoVideo Enterprise customer and this is not...

  169. Is it possible to upload a video to the GoVideo extension?

    Overview When logged into the Vidyard platform, users typically see a + New Player button in the upper, right-hand...

  170. Do I need a Vidyard subscription to use the integration in Salesloft?

    No, a subscription is not required to use the functionality in Vidyard GoVideo, but there are additional perks that...

  171. Why am I getting an error "Recording and Uploading not Allowed" when using GoVideo for Outlook?

    Overview You are trying to use your GoVideo on your Outlook Add-in but as soon you click CREATE tab...

  172. Why are there fewer videos in my GoVideo account than I anticipated? Were they deleted?

    Overview When you look at your GoVideo list using the Chrome Extension, you can see a list of the...

  173. How long do you keep GoVideo content on your servers?

    Overview When you create Vidyard GoVideo content, you may wonder how long we store your videos before deleting or...

  174. How can I use YouTube with Vidyard?

    Overview YouTube remains the most popular channel on the web for delivering video content. Vidyard’s integration with YouTube provides...

  175. Is GoVideo for Outlook compatible with other Outlook add-ins?

    Important: this article discusses the requirements for Vidyard's desktop-based Outlook integration and its compatibility with other COM add-ins. This...

  176. Where can I find a GoVideo sharing page URL for a previous recording?

    Overview When you have recorded a GoVideo, you may wish to come back to the video at some point...

  177. Will my Marketo form Events work on YouTube if I push the player/video?

    Overview Marketo forms and other types of Events can be to Vidyard players. You may wish for these to...

  178. Why is my mouse pointer in the recording in the wrong position on screen?

    Symptom When using GoVideo to record a video, the mouse is showing up in the wrong location. Solution This...

  179. My ViewedIt cameo headshot is cut off

    Overview: When recording a Screen/Tab video on ViewedIt, the top portion of the Cameo headshot is cut off. It...

  180. How can I shift position of the video bubble another location on the screen?

    Overview Currently, this is not a feature we support. If there is feedback on how this can be valuable,...

  181. If I'm using a device with both front and rear cameras, how can I switch between the cameras while recording?

    This feature is currently not available. If you do see the need for this feature please let us know...

  182. Can I use ViewedIt with my mobile device?

    Solution ViewedIt works as an Extension for the Google Chrome browser. Extensions are small software programs called applications that can...

  183. Am I able to move my ViewedIt tutorials into my paid Vidyard account?

    Overview Currently, there are two versions of ViewedIt, ViewedIt free or ViewedIt Enterprise. Videos need to be moved from...

  184. Why aren't thumbnail images being seen by a recipient on Outlook?

    Overview Microsoft Outlook is one of the most popular email clients used in businesses. It's very likely that you...

  185. Why is my ViewedIt recording in such a poor quality?

    Overview After you've finished your ViewedIt recording, you preview the video and see that the recording has dropped in...

  186. Can I have two ViewedIt accounts logged in at the same time?

    Overview In some circumstances, you may want to login and use multiple ViewedIt accounts at the same time. You...

  187. Why can't I see the defaults option in my Personal GoVideo Group?

    Overview Default player settings allow you to set default behaviours, ads, or IP whitelists for all players belonging to...

  188. How can I find out where Vidyard data is being used in my Marketo related systems?

    Overview The Vidyard for Marketo integration is designed to send video view information from Vidyard players into Marketo Contacts. ...

  189. Why do I keep getting a spinning circle when I'm done recording a video?

    Overview The ViewedIt extension displays a spinning green circle in two instances: When loading the extension itself On a...

  190. Can I toggle between tab, screen, and cam only when creating a recording?

    Answer Switching between recording modes during a recording is not a feature that is currently available in Vidyard GoVideo. ...

  191. Why can I not see my video under the extension tab?

    Overview When clicking the extension under the Videos tab you will see a library of all your videos.  Solution...

  192. What can I do to get rid of this error? - "Chrome doesn't allow us to start recording on this page"

    Answer If you see the error message below when opening up the extension:  This message is displayed when on...

  193. How do I know if someone opened and watched my video?

    Solution When sending an email with a GoVideo to a recipient, and they view the video, you will get...

  194. GoVideo add-in for Outlook is not saving my credentials

    Overview When using the Outlook add-in, you are continually asked to sign in to the GoVideo application each time...

Can’t find what you’re looking for? Please contact us below.

Email Vidyard Support