ViewedIt is now Vidyard GoVideo! Click here to learn more.

Quick answers

  1. How do I embed a video into Campaign Monitor?

    Overview Campaign Monitor is a platform designed to send marketing campaigns, with the option to embed video. Symptom When...

  2. How do I integrate Vidyard and TrenDemon?

    Overview TrenDemon is a tool designed for content marketing insights and automation, with various integration capabilities. You may want to...

  3. Why are my Vidyard players not playing inline through social media channels when viewed on a mobile device?

    Overview You are able to share your Vidyard player content on social media channels through the player's 'Sharing' button....

  4. Why am I getting an error downloading Vidyard for Outlook?

    Overview You are trying to download the Add-in and you get an error that says Visual Studio Tools for...

  5. What does the error message "Salesforce custom object Vidyard Video View invalid: could not find Vidyard Video View Custom Object" mean?

    Overview When setting up a Salesforce integration inside of Vidyard, an integration health check is performed after Salesforce authentication....

  6. Is there a way to tell the Vidyard player to pause when the viewer clicks on an annotation?

    Overview Annotation events appear within a player while a video plays, allowing you to enrich your video content with...

  7. How can I remove the Social Sharing and Embed Codes for all videos in my main account?

    Overview: You can share your videos directly to your contacts on Facebook, Twitter, LinkedIn, Google+, or Pinterest from your...

  8. How to create custom fields in a Vidyard Lead Capture Event

    Steps Hover over the Player and click Events. Click Add Event. Click Lead Capture, then Add Event. In the...

  9. How do I get my player to redirect to a different page after a Marketo form has been filled?

    Overview Marketo forms have the ability to be configured to go to a different URL when submitted. When you...

  10. Is there a way to make videos "downloadable" from the sharing page?

    Overview You can extend the functionality of your sharing pages by adding your own branding to the sharing page...

  11. How do I add custom fonts to Vidyard Events?

    Overview Sometimes the fonts built into editors just don't match company branding, or they don't have the look and...

  12. If I delete a video from Vidyard, would it delete it also from YouTube?

    Solution Vidyard does not delete videos from YouTube. If you would like to delete a video from Vidyard and...

  13. Why am I not seeing my group in my ViewedIt Enterprise drop down?

    Overview When setting up your ViewedIt Enterprise account, a list of all available Vidyard organizations, that you are connected...

  14. How do I embed a responsive player into Squarespace for mobile playback

    Overview Squarespace is a Content Management System (CMS) that allows you to build websites using modules. There are options...

  15. Why are my captions showing an error when uploaded? What does "Invalid byte sequence in UTF-8" mean?

    Overview With Vidyard's Closed Captioning services, you are able to add your content in a number of ways. One...

  16. Why is my Event now showing NoSuchKeyThe specified key does not exist.

    Overview Vidyard Events allow users to make adjustments to the HTML Source code, in order to perform tasks such...

  17. How can I use my external USB webcam for the Outlook plugin, rather than the internal one?

    Overview Vidyard for Outlook has the ability to use a webcam, in order to record videos for sending to...

  18. Will Vidyard convert my frame rate to 29.97fps if I upload a 25p video?

    Overview When videos are exported out of video editing software, there are not only options about what resolution the...

  19. Why is the Vidyard app taking a long time to load in Salesforce when using Internet Explorer (IE)?

    Overview Vidyard for Salesforce allows you to select videos from your Vidyard groups to add into emails. By sending...

  20. Why can't my players go fullscreen in Internet Explorer (IE) 9 or 10?

    Overview In a usual situation, you are able to watch a Vidyard video in fullscreen by clicking on the...

  21. How do I create an annotation as an invisible button that opens a link when clicked?

    Steps Hover over the player and select Events. Click Add Event. Click Annotation and hit Add Event. Set the...

  22. Why am I not able to request a caption?

    Overview Requesting captions is a function of Vidyard, but not everyone will have the permission to create or request...

  23. How do I add a Google Analytics Event tracker in a Vidyard Marketo Form?

    Overview Google Analytics (GA) can be used to not only track the number of people who visit your web...

  24. Find the UUID for your player

    Finding the UUID for a player allows you to reference the player in other applications, generate the embed code...

  25. Do images added to events need to be hosted on the Vidyard platform? If so, where do you upload images?

    Answer Any image added to an event needs to be hosted online.  You can either find an image already...

  26. How to collect console logs

    When troubleshooting issues with the Vidyard player, it is not uncommon to examine the console logs to find any...

  27. How to get a HAR Capture

    Overview HAR (HTTP Archive) is a file format used by several http session tools to export the captured data....

  28. Eloqua - Can't access the Cloud Content Configuration

    Overview You may notice that when you try to add a player on a landing page using the Cloud...

  29. How do I create a Navigation Bar by using time stamps?

    Overview You may be in a situation where you have a long video with multiple parts to it. It...

  30. Why can't I find Vbuddy in Gmail compose window?

    Overview  Trying to add videos to my email in Gmail, but I don't see the Vbuddy icon in my...

  31. How to generate an Animated GIF Thumbnail?

    Overview An alternative to a still Splash screen is a created GIF from images within the video. You can...

  32. Why doesn't my camera work in the ViewedIt extension?

    Overview ViewedIt uses your Chrome settings and permissions to determine whether or not these devices can be accessed. During...

  33. Why can't I add more users in my Group?

    Overview Trying to add new users to our Group in Vidyard and I get an error. Answer Your account...

  34. Why can't I add more users in my Group?

    Overview Groups are limited by the platform as to how many users can be added to one Group. Solution...

  35. If a Video that was pulled from Youtube was deleted from Youtube, will it be deleted from Vidyard?

    Overview Adding videos to your Vidyard player can be easy with a YouTube link. The video won't be added...

  36. Will my Vidyard player playback in China?

    Overview Playback in China is regulated by the government. Certain videos and platforms are restricted from playback in China....

  37. Is there a way to embed a Vidyard video in Powerpoint?

    Answer There is no Vidyard feature that allows you to embed a Vidyard player into Powerpoint.  You can download...

  38. How do I set up auto-replay on a video when it has finished playing?

    Overview You can loop playback on a video by making a video replay after it has completed playback.  Note:...

  39. Does Vidyard compress the uploaded custom splash screen?

    Solution Within the platform, if the splash screen is not the one you want, you have the option of...

  40. Why am I receiving emails that show people have been viewing a video which I didn't send to them?

    Overview After ViewedIt videos are created and sent to a recipient, the sender will receive an email message that...

  41. Why can't I see the Vidyard GoVideo plugin in Outlook?

    Overview  Once the Vidyard for Outlook application is installed, you should be able to see the Vidyard GoVideo menu...

  42. How to install the ViewedIt Chrome extension?

    Steps ViewedIt can only be installed on the desktop version of Google Chrome since extensions are not supported on...

  43. How do I record audio from my speakers?

    Overview It is possible to record audio coming from your speakers with ViewedIt by configuring Stereo Mix (Only Available...

  44. Why am I just seeing a green spinning wheel?

    Overview The ViewedIt extension or the video sharing page will display a loading status by showing a green spinning...

  45. How do I change the title of my ViewedIt videos?

    What are we doing? Updating video titles on recorded ViewedIt Content. Why it's important Since video titles are automatically...

  46. Why is my Branded Sharing Page not inheriting in my ViewedIt group?

    Overview With ViewedIt Enterprise, Branded Sharing Pages from the parent group can be inherited down to individual ViewedIt sub-groups....

  47. Where do I find my Vidyard ID for updating my Marketo Launchpoint partner info?

    Overview It is important to keep your publicly facing content as up to date as possible including information on...

  48. How do I give Vidyard Support access to my Salesforce instance?

    Overview Vidyard Support may ask you to grant access to Salesforce in order to assist you with an investigation....

  49. Why are the videos on my dashboard and library different than what I am expecting to see?

    Overview The Vidyard dashboard contains a list of the players that have been created for the particular group you...

  50. Why didn't I receive my demo personalization video?

    Overview  After filling out the form on Vidyard.com the email with the link to my personalization video wasn't received. ...

  51. What is the difference between Views and Unique Views?

    Views are total views of the player whereas a Unique view is tied to a Cookie. eg. 1 Person...

  52. Why can't I use oEmbed links in Wordpress so that the videos play on my website? (plugin solution)

    Overview Wordpress and Vidyard support the use of oEmbed technology. This allows the automatic conversion of hyperlinks into inline...

  53. How do I create a report that lists all groups and users?

    Overview  Within Vidyard you have the ability to see all users by running a report that shows all the...

  54. Why does my ViewedIt Add-in keep disabling itself in Outlook?

    Overview  Outlook has some built in systems to help itself run more smoothly, including the ability to enable or...

  55. What is the difference between a 'User' and 'Guest' in the Guests group?

    Overview In Groups and Users we will see different permissions and if there is a Salesforce, Salesloft, or a...

  56. How do I convert a Pop Out into a Full Screen Event?

    Overview Vidyard provides flexibility in terms of how to present your events. Now that pop outs are becoming less...

  57. How can I merge two players so all the analytics are compiled?

    Overview As an example, a Vidyard user has created a player with one video. They want to replace the...

  58. Why does my custom date range keep switching back to the default setting? 

    Overview Within Vidyard, you are able to select a custom date range in many areas of the system, such...

  59. Why can we no longer find the option to push Vidyard videos to YouTube?

    Overview When the YouTube feature is installed on a group, you have the ability to push videos and playlists...

  60. Where can I find the Youtube Analytics for a certain player in Vidyard?

    Overview If you have set up an integration between your YouTube and Vidyard accounts, view data for videos that...

  61. Why does the ViewedIt camera reload when the browser tab is reloaded or switched?

    Overview The ViewedIt camera function reloads each time the tab you are recording is reloaded. The same also occurs...

  62. How do I fix the "Uh Oh something went wrong" error message

    Symptom After recording a ViewedIt video, the video will fail to save and the extension will display a message...

  63. Why can others share my ViewedIt content?

    Overview When distributing ViewedIt content through social media or emails, people receiving the video link are then able to...

  64. What does the dark green line indicate at the start of the Engagement Heat Maps in the Analytics Center?

    Overview There are many elements which build the engagement data heat maps that are found in the Analytics Center....

  65. How do I change my Credit Card Information for Vidyard payments?

    Overview Making credit card payments are quick and easy. Follow these steps if you need to change your credit...

  66. Why do I receive an error when uploading an audio only wav or mp3 file?

    Overview Although the platform is designed for videos, Vidyard does have the ability to accept audio only files, so...

  67. Why won't my Salesforce Lightning Component embed allow fullscreen playback?

    Overview In order to make things like embedding Vidyard content in Salesforce Communities easier, a lightning component has been...

  68. Where can I get training materials for Vidyard?

    Solution Visit knowledge.vidyard.com, as this is the best source of information for learning more about Vidyard. Browse through FAQs,...

  69. How do I enable or disable autoplay on an inline embedded player?

    Overview One of the abilities of a Vidyard Player is to automatically play after the page loads. This is...

  70. Why am I receiving Email Notifications from Vidyard?

    Overview You may be receiving Email Notifications which look like this: Cause These are known as Player Notifications and...

  71. How do I enable captions by default?

    Overview If you wish to have captions automatically turned on, there are a couple different ways to achieve this....

  72. Is there a way to see the date when a particular video was uploaded?

    Overview You may have uploaded a video or a number of videos into the Vidyard platform when creating a...

  73. Why can't I request captions for my video?

    Overview Requesting captions is a function of Vidyard, but not everyone will have the permission to create or request...

  74. Why are we experiencing some buffering issues when a number of employees are watching a video?

    Overview You may be finding that when a large number of employees watch that 'new video' that is being...

  75. Why is my mouse pointer in the recording in the wrong position on screen?

    Symptom When using ViewedIt to record a video, the mouse is showing up in the wrong location. Solution This...

  76. Can I share my videos on Instagram?

    Sharing videos on Instagram is currently not supported in ViewedIt or Vidyard. Currently, Instagram does not have a desktop...

  77. Is there a limit to how many videos you can have in a 'Choose your own adventure' event?

    Overview Video chapters are placed in a sequence, but this doesn't have to be the way you watch them....

  78. Why does my play button background look strange?

    Overview  Embedding a player on a web page means that it may be affected by other CSS being called...

  79. How do I switch to the front-facing camera on a Microsoft Surface?

    Overview Microsoft Surface has two cameras, a front-facing and a rear-facing camera. Whether you want to use the front...

  80. How do I enable the Salesforce Feature?

    Solution: Please contact your Customer Success Manager (CSM). They will be able to assist you with enabling new features....

  81. How can I extend my Trial Account?

    Answer Please reach out to your Account Representative for further assistance!

  82. Will the embed code option on a player be blocked if I have a 'pop up blocker' in a browser?

    Overview Within the sharing options is Embed. When this is selected, a pop-up will appear with the embed code....

  83. Why do I not see the Access Codes feature?

    Overview Trying to add Player security in the form of access codes, but I do not see the option...

  84. Does Vidyard offer an On-premise Solution?

     Vidyard is a Cloud based solution and is not available as an On Premise solution. Vidyard is strictly on...

  85. My ViewedIt cameo headshot is cut off

    Overview: When recording a Screen/Tab video on ViewedIt, the top portion of the Cameo headshot is cut off. It...

  86. Why can't I reset my password?

    Overview  When trying to log into the platform and you are not able to so, you try and reset...

  87. Why am I getting a 'Feature Disabled' error message when I try to use the Salesloft App?

    Overview Vidyard has a Salesloft integration that you can use to send video emails to your contacts. This can...

  88. How can I shift position of the video bubble another location on the screen?

    Overview Currently, this is not a feature we support. If there is feedback on how this can be valuable,...

  89. Can I record a ViewedIt video showing my PowerPoint presentation and my camera at the same time?

    Overview: The headshot cameo in ViewedIt will only show if the Chrome Browser is open. If you are using...

  90. Why are my players going full screen on mobile devices?

    Overview Inline embedded players go full screen when playing on mobile devices, especially on small screen devices like iPhones....

  91. How to push form events to Google Analytics

    Overview Bonding your form submissions and details events with Google Analytics is possible by modifying the </source> code of...

  92. How do I automatically launch a Vidyard player when I load a page?

    Overview You may have a requirement to automatically launch a lightbox player when a page is loaded.  Solution Although...

  93. Why don't my ViewedIt videos appear in my SalesLoft integration?

    Overview Before being able to select your ViewedIt content from in SalesLoft, the ViewedIt Enterprise invite email must be...

  94. Am I limited in the number of events I can add to a player?

    There is not a limit on the number of events that you can add to your players in Vidyard....

  95. How can I stop a player with 'loop playback' enabled from going out of full-screen when the final video has completed?

    Overview A Vidyard Player has the option to be watched in full-screen mode. You can also use Settings on...

  96. ViewedIt icon in Gmail is missing (for ViewedIt only)

    Overview  The ViewedIt extension work best for Gmail. It gives you the ability to attach videos from your ViewedIt...

  97. How do I change the audio visualization on a Vidyard player that contains audio or a Podcast?

    Overview In Vidyard, you can upload audio only files when this feature has been enabled in your group. This...

  98. How can I share an individual video in a player with multiple videos?

    Overview Before a video can be hosted on the Vidyard platform, a player must be created. Each player is...

  99. How can I pause, resume or restart my recording in ViewedIt?

    Overview Being able to pause and resume a recording gives you more flexibility with your videos. If you forget...

  100. Is there a way to adjust the caption positioning?

    Solution There is no option to adjust the position of captions. The captions are fixed to the position in...

  101. How can I download a video on the Vidyard Platform?

    Overview You will need to ensure you have the Video Downloads feature enabled.  Video Downloads is available for paid...

  102. How can I change the keyboard shortcuts for ViewedIt?

    Overview You can set up and modify the keyboard shortcuts for ViewedIt within the settings areas of your Chrome...

  103. If I'm using a device with both front and rear cameras, how can I switch between the cameras while recording?

    This feature is currently not available. If you do see the need for this feature please let us know...

  104. Why am I seeing the billing page when I log in to Vidyard?

    If you are greeted by a billing page immediately after login, it is likely that the group that you...

  105. Why can I not see the Viewedit icon when using MixMax?

    Overview If you are using other Gmail extensions such as MixMax, it is possible that you can experience some...

  106. How do I delete the ViewedIt Extension?

    Overview No longer using the extension and looking to remove it from Chrome, you can use these steps. We'll...

  107. Why is Salesloft not allowing me to Attach my Player?

    Overview  When trying to add a player to an email in Salesloft, it is not allowing the player to...

  108. Can profiles for Visualforce Pages be set up?

    Overview You might come across the 'Insufficient privileges' error with users trying to access Vidyard pages in Salesforce. Solution...

  109. How do I set up an SSL CNAME in Video Hubs?

    Overview When SSL in a Vidyard Hub is involved, there are a few steps to have the certificate applied...

  110. Can I record a ViewedIt video showing my PDF File and my camera at the same time?

    Overview The headshot cameo in ViewedIt will only show if the Chrome browser is open. If you are using...

  111. I'm having issues with an auto CC feature. It's not showing the CC using the CC query string.

    Overview Please ensure that you're using the correct language code. Vidyard uses ISO 639 which is a standardized nomenclature...

  112. How can I check my console log on ViewedIt?

    Overview Being able to see and check console logs will allow determining what's causing the issue with the extension...

  113. Can I move my play button to the bottom right?

    Overview The play button is added to the splash screen when we render the image. It is added to...

  114. Why am I not seeing video views in Salesforce when I have a valid integration?

    Overview When a Salesforce integration is set up correctly, you should start seeing video view data on your leads/contacts. ...

  115. Can I use a timestamp so that a contact will start watching a video at a time point?

    Overview You may have a requirement to send a link to a player, but also ensure that when the...

  116. Can I move the Camera Overlay in a Viewedit recording?

    Moving the Camera Overlay in Viewedit recordings is not supported at this time.  We are constantly looking at improving...

  117. Why does a Pop-out Event show on the Sharing Page but not on the Hub?

    Answer: By design, pop-out events do not currently work on the Hub. The best alternative is to use annotation...

  118. Can I create a Vidyard event to map to custom Eloqua field names?

    Overview In Vidyard, lead capture events can be created with default values and the information can be linked to...

  119. How can I embed an inline video to be fullscreen?

    Overview Although it's not possible to make an inline player automatically enter fullscreen mode on load, you can increase...

  120. I can't connect my Salesforce Sandbox to Vidyard. I get a custom object Vidyard Video View Invalid: missing field(s) error.

    Description: If you're getting an error similar to the image shown below please follow the steps to successfully connect...

  121. Am I able to upload videos to ViewedIt or just record them?

    Solution: ViewedIt Free - There is no feature to upload videos onto ViewedIt. ViewedIt Enterprise - Videos can be...

  122. Is it possible to change the link for where a ViewedIt video is located?

    Solution: ViewedIt Free - There is no option to configure the CNAME in the URL of the Sharing Page....

  123. Is there a time link feature on Vidyard similar to YouTube videos where you can jump to specific times?

    Solution: If you are looking to create links that allow your viewer to skip to defined points within a...

  124. I cannot remember my current password for Vidyard

    Solution: If you have forgotten your password you will need to reset it. Please refer to our article on...

  125. When I click on the "log in with Vidyard" button, nothing happens on the ViewedIt extension.

    Solution: If you are using multiple monitors, the login window may not pop up on your main screen. Please...

  126. Why am I not seeing/receiving data in my MAP when I have integrated successfully?

    Overview Vidyard has the ability to integrate into the most popular Marketing Automation Platforms such as Marketo, Oracle Eloqua...

  127. How can you make a personalized splash screen with the person's name on the Vidyard Platform?

    There is no feature on the Vidyard Platform that would allow you to create your own personalized splash screen....

  128. What does account based video mean versus hyper-personalized video?

    Overview There is terminology that is thrown around within the Vidyard ecosystem. When videos are created, there are differences...

  129. Can I embed my ViewedIt Videos?

    Solution: This is not an available feature for ViewedIt free users. You do have the option to share to...

  130. I would like to update an existing video. Do I have to re-upload the new video and delete the old one? Can I replace it and still keep the same URL and events?

    Overview If you are looking to replace an existing video in Vidyard with a newer, updated version, there a...

  131. Why my videos are not showing in my Gmail and receive an error - Record a ViewedIt Video to use this feature?

    Overview Similar to other Chrome extensions, Chrome can sometimes be in a bad state. The best thing to resolve...

  132. How can I uninstall my ViewedIt extension?

    Overview Sometimes uninstalling ViewedIt will resolve some issues that can't be done by other troubleshooting steps. It is like...

  133. Where are my videos on ViewedIt get stored?

    Viewedit videos are stored on our servers securely for your safety. The only people able to view your Viewedit...

  134. How do I reload the ViewedIt Extension?

    Having problems? Try reloading ViewedIt! Method 1: Click on the ViewedIt Extension in the upper right-hand corner of your...

  135. How to change the title of a video

    Solution Video settings allow you to configure options for each individual video within a player. The settings tab allows...

  136. Getting error with HTML email in Outlook

    Overview Outlook displays the following error when viewing video emails: contacting:\\ssl.gstatic.com\ui\v1\icons\common Solution To fix this you can: Go to...

  137. How do I log out on the Vidyard Platform?

    Steps To logout of your Vidyard account: Click the Avatar on the bottom left of your screen  Select Logout See...

  138. I'm having a hard time finding a couple of my players. I'm not sure if I have some filters on, but I need access to a few of them, and I can't find even when I search

    Solution: Please ensure that you are in the same group as the players you want to find. See our...

  139. Can I use ViewedIt with my mobile device?

    Solution ViewedIt works as an Extension for the Google Chrome browser. Extensions are small software programs called applications that can...

  140. It is taking a long time to render my ViewedIt videos

    Solution Please ensure that you have the most recent version of ViewedIt. Go to the Google Chrome store to...

  141. How do I determine how much content (minutes) I have in the player?

    Steps: Please log into the the Vidyard Platform Click Content on the left hand menu and select Players On the...

  142. How do I determine how much content I have within my account?

    Overview: You can easily determine the amount of content within your account by visiting the video library within each...

  143. Why is my ViewedIt no longer capturing audio through my docking station mic?

    Overview When using a docking station, any accessories, like a headset, should be plugged into the docking station itself,...

  144. Why is ViewedIt not recording as I am navigating the other tab?

    Solution  You may want to use the screen capture option in ViewedIt rather than the tab capture option. This...

  145. How do I update the splash screen that is showing in Facebook?

    Overview Facebook may be showing a black splash screen in the News Feed although the splash screen is showing...

  146. When I click on the icon in my gmail compose window, my company's group doesn't populate. It only populates my personal videos.

    Overview When composing an email via Gmail you will see a ViewedIt icon. Once you click the ViewedIt icon...

  147. Can the same videos belong to multiple groups?

    Solution: Yes, videos can belong to multiple groups.  See our articles on how to add videos to your library...

  148. I can't locate the "Design" option in the player for ViewedIt.

    Overview: You may not have the right permissions that allow you to see the design tab on your account....

  149. Is there a way to only record your face without the screen and send that as a selfie video?

    Overview There are 3 types of recording: Tab recording, Screen recording, and Cam Only recording. The Tab recording will...

  150. I don't see the Branded Sharing Page option under Channels.

    Overview You can extend the functionality of your sharing pages by adding you own branding to the sharing page...

  151. Why am I seeing fewer views than I did yesterday in my report for the same player name?

    Overview Within the Dashboard of Vidyard, there is a graph that shows the views over a timeframe.  Solution There...

  152. Why is the animated GIF thumbnail on my Lightbox Embed, not appearing at the same size as a regular splash-screen?

    Overview With Vidyard, you have the ability to use an animated splash-screen or a static image for both the...

  153. Is there any way to set up the Marketo activity to show the total duration of the video watched, rather than increments?

    Overview Vidyard's integration into Marketo allows you to push milestone data about your videos for lead scoring, such as...

  154. Selecting a screen to record with multiple displays

    Overview You may be using a computer with multiple screens or monitors. When recording with the full screen option...

  155. Why am I not receiving view notifications from Salesloft?

    Currently, as per the Salesloft integration, the players that are created are not created into the Viewedit group. The...

  156. Why am I seeing an 'out of sync' message when I freshly sync/push a video to YouTube?

    Overview Vidyard will automatically sync changes to your video metadata after pushing and/or linking to a video on YouTube....

  157. Can I pass a local file on a dashboard API?

    Answer If a file is held locally, it cannot be interact with the Vidyard dashboard API.  In order for...

  158. Am I able to download previous invoices from Vidyard?

    Overview If you're ever wondering why you were billed and wanted more insight. You can find the invoice in...

  159. How can I find my Adobe Analytics fields?

    Overview When adding Adobe Analytics to your page and reporting on your videos, you will need to add a...

  160. Can I overwrite my video within Vidyard to update the version?

    Solution The original video in your player can be swapped with an edited one.  Upload the edited version to...

  161. How do I make a Lightbox embed responsive?

    Note: With Vidyard's new embed code (4.0), player dimensions are automatically responsive. See our article on embed code v4...

  162. Why does my lightbox keep left aligning?

    Overview A Vidyard lightbox embed will generate a thumbnail image when placed on a page. It's likely that you...

  163. Why am I not receiving video view data in Act-On when I have a tracking beacon set up?

    Overview Vidyard sends all of your video view data to Act-On as long as you have an Act-On script...

  164. Why do I see blank line items in my Marketo reports?

    Vidyard will send view data to a Marketo lead even if they are not identified with a name or...

  165. Is it possible to Autoplay a Lightbox video that is embedded in a website?

    Overview You may have a requirement to automatically launch a lightbox player when a page is loaded. Solution Although...

  166. Why am getting a 500 Server Error when trying to reinstall the Vidyard app in our Knowledge Solutions instance of Eloqua?

    Overview When trying to reinstall the Vidyard app in Eloqua, there is an existing instance and needs to be...

  167. Why isn't the splash screen updated in my Salesloft email after updating it in the Vidyard platform?

    Overview After adding a video to a Salesloft email, the Splash Screen that shows is showing different than the...

  168. Is it possible to add a caption file to a Youtube import?

    Overview When trying to add captions to a video, sometimes the tab doesn't exist to allow this. Youtube videos...

  169. When I uploaded the captions to YouTube, and preview the video in Vidyard, the option to turn captions on and off isn't there on the sharing page?

    Overview When a video from Youtube is added to Vidyard the file still remains on Youtube's side. We just...

  170. Why can't I see the New Player button in the Vidyard Dashboard?

    OVERVIEW Logging into the Vidyard platform, you may expect to see the +New Player button at the top. Some...

  171. Am I able to move my ViewedIt tutorials into my paid Vidyard account?

    Overview Currently, there are two versions of ViewedIt, ViewedIt free or ViewedIt Enterprise. Videos need to be moved from...

  172. How many videos can I create on the ViewedIt free?

    Answer There is no limit to the number of videos that can be created. You can have as many...

  173. Why am I receiving a view by vbuddy@viewedit.com?

    Answer This is expected if a ViewedIt user clicked the SEND TO VBUDDY that shows after the recording on...

  174. Why is the email field of a full-screen event not pushing to the Marketing Automation Platform I have integrated?

    Overview Adding an email gate to your players is one of the simplest ways to turn unknown viewers into...

  175. Where can I find the iframe code for one of my videos?

    Overview: A Vidyard player embedded with an iframe code will not pass data to a Marketing Automation Platform (MAP),...

  176. Why does my lead source say Vidyard when it was really a third party form fill?

    Overview  In Salesforce, it will show where the lead is sourced from. Sometimes when there is another third party...

  177. What does the Uploader Widget webhook POST look like?

    Overview When creating an uploader widget, Vidyard offers the option to add a webhook URL which will receive a...

  178. When videos are pushed from Vidyard to YouTube, is there a compression that happens that could cause a loss in quality?

    Overview Vidyard allows content to be pushed from the platform to Youtube. This process allows additional reach to customers...

  179. Why does my ViewedIt recording, in full screen, look blurry?

    Overview During the recording of the user's screen, we are recording at a rate that allows the file to...

  180. What is the maximum resolution that ViewedIt supports?

    Overview When recording a ViewedIt video we have to take into account what the playback experience for the customer...

  181. How can I uninstall my Lightning component for Salesforces communities?

    Answer If you are the Salesforce admin, run the embed locations report to double check the noted communities pages....

  182. Embed videos from Vidyard for WIX page

    You can Embed player to your WIX pages The Vidyard Embed option makes easier for you to embed your...

  183. Why are my Pardot prospect records suggesting that Vidyard is the Lead Source when the prospect hasn't watched any videos?

    Overview The Vidyard for Pardot integration has a step in the setup process which requires you to create/use a...

  184. Why when I play my recorded video playback, the resolution looks poor?

    ANSWER There are multiple variables that affect the resolution of the video you recorded. It is possible that receiving...

  185. How do I remove the Facebook Integration?

    Steps Log into the Vidyard Platform Select Groups and click Integrations Select the Facebook Integration and click Remove Facebook Account...

  186. Is there a way to set the ViewedIt video to loop as it finishes?

    Overview You can loop playback on a video by making a video replay after it has been completed. ViewedIt...

  187. Why did my invitation to ViewedIt expire?

    Overview When you're invited to either ViewedIt Enterprise or Vidyard, the invitation token will last for 24 hours.  Solution...

  188. Can I change admin permissions?

    Solution Please contact your Customer Success Manager at Vidyard. They will set your Admin user permissions. If you would...

  189. Why are the specified locations of my viewers inaccurate?

    Overview The Vidyard Analytics Centre provides you with data on all of your Vidyard players in one location, offering...

  190. What do the different colors represent in the Viewer Engagement located in the Players Insights mean?

    Overview Engagement data helps you track how much or how little of your videos your viewers are watching. Using...

  191. Why don't I have the option for Https on hubs domain?

    Overview  In hubs in Vidyard, one can define the CNAME for the address of the hub. Hub fallback URL's...

  192. How do I remove my Vidyard Cookies using the Microsoft Edge browser?

    Overview While testing there is the chance that a Cookie may be applied to your browser and may be...

  193. Is it possible to push to YouTube from the subgroups?

    Overview You may have already integrated your Youtube account with your Vidyard parent group, but when you go into...

  194. How do I add a link to the Headline section of a hub? It doesn't appear to support HTML hyperlinks.

    Overview Within the Video Hub settings is an option to add a headline. This line of text appears underneath...

  195. Why are my video previews constantly buffering when using Chrome on Microsoft Windows?

    Overview Like many browsers and operating systems, you can use Google Chrome on Microsoft Windows to create and watch...

  196. Can I have a different branding page for some of my videos? Our need is a "blank" type page that just shows a video (not embed).

    Overview Vidyard offers the opportunity to edit custom pre-built landing pages for your players called Sharing Pages. These are...

  197. Will I be able to see if & when they viewed it?

    Answer The ViewedIt extension notifies you of viewer engagement in two different ways: within the ViewedIt extension feed and...

  198. How do I leave a Vidyard group?

    Overview You are able to leave a group in Vidyard. Maybe there are groups which you no longer require...

  199. How do I set up a report to see which videos received the most views each week?

    Overview Many of Vidyard's reports can be found in the Insights>Reports option within the platform. Within this section, you...

  200. What is the max file size for video uploading to Vidyard?

    Solution The maximum file size that we can accept is 16GB video. If you are looking for information on...

  201. Can I use a credit card to pay for captions?

    Overview Vidyard provides a service to create a transcript and closed captions for your videos. This could be in...

  202. How to change my password on ViewedIt?

    Solution Changing ViewedIt password is changing the password of the Email Address used with ViewedIt. This can be done...

  203. Why am I getting a 'Feature Disabled' error message when I try to use the Outlook Add-In?

    Overview Vidyard has an Outlook integration that you can use to send video emails to your contacts. This can...

  204. Why are my events not appearing when I send a video through Salesloft?

    Overview When attaching a video onto the Salesloft email, we create a new player with the video that is...

  205. Why am I receiving "No Connection" in ViewedIt when I have internet connection?

    Overview You should only see this message when you do not have access to the internet. Troubleshooting steps Reload...

  206. How do I record ViewedIt videos in incognito mode?

    Overview Incognito mode allows you to open a browser session where Google Chrome does not track or save the...

  207. How do I restore a player I (accidentally) deleted?

    Overview As you build your Player library, you may find you accidentally delete a player and you would like...

  208. Why is the thumbnail not appearing in Gmail now that I am using ViewedIt Enterprise?

    Overview ViewedIt videos are more likely to be clicked on within an email if a splash-screen thumbnail image is...

  209. Will using an animated GIF for a splash screen affect load speed on a page?

    Overview One of the options for selecting a splash screen is to use Vidyard's animated GIF generator from the...

  210. Why am I not receiving YouTube view counts for a video I pushed?

    Overview When you have linked or pushed a video to YouTube, you will gather the general Vidyard Analytics, but...

  211. Why aren't thumbnail images being seen by a recipient on Outlook?

    Overview Microsoft Outlook is one of the most popular email clients used in businesses. It's very likely that you...

  212. What's player load? Is it the same as video plays/views?

    Player Load A player load is when a page with a player is loaded on a device. An example...

  213. How do I log into the Vidyard Platform?

    To log into the Vidyard platform, head to our secure login page at secure.vidyard.com

  214. Does a transcription have to be in the same language as the video?

    Answer When you request a transcript, you have the ability to generate Closed Captions in multiple languages, even when...

  215. How do I remove my Facebook Integration?

    Solution Click on Group Select Integrations  Click the Facebook button on the left and click Remove Facebook Account You...

  216. Why am I getting duplicate Activities Logged in Marketo?

    Overview Usually seen in test environments, duplicate activities happen in Marketo when multiple browser cookies associated with the same...

  217. Why is my camera / mic not working with GoVideo?

    Overview The main three recording modes of Tab, Screen, and Cam Only can be enhanced by enabling the CAM...

  218. What does the "..." mean when making a GET api call?

    Overview When reviewing the API document on our Knowledge Base, you may notice that some of the GET api...

  219. Where is the Video Hub ID located?

    Overview The Hub ID is primarily used in API calls regarding hubs. Solution The Hub ID is located in...

  220. How do I add a new user to Viewedit Enterprise?

    Viewedit Enterprise has been enabled on your Vidyard account.  Now you want to be able to add users and...

  221. How can I embed my videos multiple times in a single web page?

    Important: The same player can now be embedded multiple times on a webpage using the newest version of the...

  222. How do I measure and improve player load times?

    Overview You can measure player load times using different tools available in your browser's console. To measure the player...

  223. How do I start recording with the GoVideo Chrome extension?

    Overview Once you have installed the extension from the Vidyard GoVideo webpage and completed the setup process, click on...

  224. Can I have inline playback in a Marketo email?

    Overview Marketo allows playback of certain videos in their emails that are sent out. There is a restriction here ...

  225. How do I find a video's ID in a player?

    Overview Similar to a player UUID's, every video in a player also has an ID number associated with it....

  226. Why is my video auto-playing when I have set it to not do so?

    Overview Vidyard provides the ability to allow your players to autoplay if desired. The ability to change this can...

  227. How do I delete a ViewedIt video if sent to the wrong recipient?

    Overview So you've created a ViewedIt video, sent it along, and realized that you delivered it to the wrong...

  228. How do I send a link to a particular video in a player that contains more than one video?

    Overview Vidyard players can contain more than one video to create a playlist. Sometimes you may wish to direct...

  229. Why are my pushed YouTube videos getting tweeted on my company's Twitter?

    Overview Vidyard provides the ability to push your videos to YouTube. This can help to ensure that your videos...

  230. Why am I getting a Mixed Content error message when trying to iframe my hub into a page?

    Overview You have the ability to iframe a video hub into your own pages if desired.  This may be...

  231. How do I move an external Salesforce User to another role?

    Overview Adding External Salesforce users allows you to give a set of Salesforce users access to the Vidyard application...

  232. Can I use other email address on ViewedIt or should be Gmail email address only?

    Overview Even though ViewedIt is a Chrome extension, other domain email addresses can be used in ViewedIt - such...

  233. Will a Popout event affect the layout within the iFrame?

    Cause  In Vidyard you have the option to add a Popout event. With a Popout event, we set the...

  234. If I disconnect Marketo from Vidyard, will I lose historical data in Marketo?

    Solution  Marketo data that was pushed from Vidyard will still remain in Marketo. Vidyard will not delete or remove...

  235. Is there a Viewedit add-in that works on the Outlook app for iOS?

    Answer There is no add-in that operates with the Outlook app for iOS at this time. Check out the...

  236. Can I upload a video on ViewedIt?

    Solution Free ViewedIt Users: For individual ViewedIt users, no option exists to upload an existing video through the ViewedIt...

  237. Why am I seeing so many API calls made to Marketo?

    Overview On average it is expected for the player to make between 4 and 6 API calls per player...

  238. What is the best practice for updating and replacing videos in Vidyard without losing YouTube traffic views from the old videos?

    Overview Vidyard's YouTube integration is a great tool to ensure that your content is visible in multiple channels. When...

  239. How do I create a button on my page that will pause and resume playback?

    Overview Having the ability to assign objects on your page to perform player functions such as pause/resume increases the...

  240. Why can't I see the options to edit my player settings on the dashboard?

    Answer If you hover over a player that shows "Belongs To...", then:  You are currently in the parent group...

  241. Why does the General views number in Player Insights show a different number to my combined Vidyard and YouTube total views?

    Answer The Player Insights page in Vidyard includes a graph in the Visitors section that toggles between showing Vidyard...

  242. Is there a way to change or shorten the video link to a player?

    Overview Vidyard provides a Sharing Page for each player that gets added to the platform.  If you decide not...

  243. Why are my videos still in platform even after deleting the player?

    Overview It's important to keep in mind the difference between a player and a video. Videos that are uploaded...

  244. How do I remove Disqus from my Branded Sharing Page?

    Overview  Disqus is a commenting solution that is considered an integration to the Branded Sharing page. Solution  In order...

  245. Will pushing a Vidyard video to Facebook maintain the default autoplay feature I have on videos?

    Overview Vidyard allows you to push your videos to Facebook without ever having to download the files from Vidyard...

  246. How do I create a Salesforce Tab that contains two video hubs?

    Overview Using tools in Salesforce, you can add a Vidyard video hub into a tab on Salesforce. The issue,...

  247. How do I get to the 'options window' for ViewedIt? (Extension / Account Settings)

    Steps to access Extension Settings Click on the ViewedIt Extension in the upper right-hand corner of your browser to...

  248. How do I send a ViewedIt video via inmail in LinkedIn?

    Overview: You can share your videos directly to your contacts on Facebook, LinkedIn, or Twitter from inside your ViewedIt....

  249. If I transfer a video to another group, will that affect anywhere that it's being actively promoted (i.e. embedded in a landing page), or will it still work since the duplicate is live?

    Overview You can transfer players out of any of your groups and into another group to which you belong....

  250. How can I change the size of my video modal?

    Overview  Having the ability to change the modal size of your player allows you to configure and personalize the...

  251. How do I check my Chrome & ViewedIt versions for Compatibility?

    Overview A crucial part of troubleshooting involves gathering information about your computer and browser environment such as the current...

  252. If I have an annotation at the end of my video, how do I set the final frame to pause so that the annotation continues to show?

    Overview Annotation events appear within a player while a video plays, allowing you to enrich your video content with...

  253. Why do I keep getting a spinning circle when I'm done recording a video?

    Overview The ViewedIt extension displays a spinning green circle in two instances: When loading the extension itself On a...

  254. How do I connect a different Salesforce account after removing the "Salesforce Link"?

    Overview You have previously followed the steps to Connect Vidyard to Salesforce, but want to integrate Vidyard with a...

  255. How do I unsubscribe from ViewedIt View emails?

    Overview: By default, ViewedIt will send notification to the email address associated with your account every time an identified...

  256. How do I have the splashscreen appear for the entire length of the video for an .mp3 upload?

    Overview For audio-only uploads to Vidyard, the player default settings show an audio visualization during playback. This visualization can...

  257. Why does my page jump straight down to the video on my landing page?

    Overview Vidyard Players have the option to autoplay once a page a loaded. When using the autoplay setting, the...

  258. Why are my ViewedIt recordings not uploading / failing?

    Overview After you've finished your ViewedIt recording, your video will upload and display in a new browser tab. Depending...

  259. Why is my ViewedIt recording in such a poor quality?

    Overview After you've finished your ViewedIt recording, you preview the video and see that the recording has dropped in...

  260. Why can't I hear the audio on my recorded videos?

    Solution Please ensure that the sound output on your computer is working. The following video explains how to manage...

  261. Why can't I see my fullscreen button when I do an iframe embed into an iframe?

    Overview A fullscreen button tends not to appear when the allowfullscreen attribute is not enabled on the iframe that...

  262. Why do some of my recipients get emails without thumbnails?

    Overview When sending out emails with videos (attached as hyperlinked thumbnail images), it is important to consider the security...

  263. Can I start recording ViewedIts from outside the Chrome browser?

    As ViewedIt is an extension within the Chrome browser, its controls and usage can only be access through Chrome...

  264. What does 'no implicit conversion of nil into String' Closed Captions error mean?

    Overview After uploading a caption file to the Vidyard platform, you may receive this error. Solution Unfortunately, we are...

  265. Is it possible to take a GoVideo thumbnail from Gmail and paste it into Outlook?

    Overview If you copy the video URL from Gmail into Outlook, it will not display the video thumbnail. It...

  266. Why can't I export a spreadsheet in the Google Chrome Browser?

    Overview Data  from the Vidyard Player Insights page can be exported into a downloadable spreadsheet. You can choose a...

  267. How do I know if I am officially a ViewedIt Enterprise User after accepting the email invitation?

    Overview ViewedIt is the easiest way for teams to use video for more personal communications. Solution If you have...

  268. How do I get a title to display above the form in a Popout Event?

    Overview Popout Events allow you to keep viewers moving forward through your content on a path that you control....

  269. Why are videos in my playlist not auto-playing?

    Symptom You've made a playlist of videos (a player with multiple videos). After each video completes, you realize that...

  270. What is a CNAME and how can I use it?

    You may have noticed an option to add a CNAME record within the Sharing Page and Video Hubs set...

  271. Why isn't Marketo data flowing into my Sub-group but showing in the parent group?

    Overview Marketo is setup as the new integration at the parent, but a setting has something stopped it from...

  272. If I have received an invitation to Vidyard but cannot login, what do I do?

    Overview You may have gotten an invitation to sign into the Vidyard platform by an admin from your group....

  273. Does ViewedIt have a cursor highlighting feature?

    Solution The ViewedIt extension currently does not come with a feature to track and highlight your cursor. This feature...

  274. Why is my ViewedIt feed showing no views after creating & sending a number of videos?

    Overview After sending a video through ViewedIt, you can expect to receive a notification that the recipient has watched...

  275. Can I move ViewedIt's camera image from the bottom left corner?

    Overview Some modes of recording, such as a tab or screen recording, can be enhanced by adding your camera...

  276. Is there a cursor / pointer highlight function with ViewedIt?

    As of right now, Viewedit only comes with the screen / camera recording abilities and does not provide functionality...

  277. How can I embed a ViewedIt video into a Powerpoint?

    Overview There is no ViewedIt feature that allows you to embed a video into Powerpoint. However, you can push...

  278. Can others upload my ViewedIt video onto their YouTube Channel?

    Overview The ability to add ViewedIt videos to YouTube is one of the many social sharing options available on...

  279. How can I uninstall the ViewedIt for Outlook Add-in?

    Overview If you are having trouble with the Outlook Add-in, or it is no longer required, you have the...

  280. Can I have two ViewedIt accounts logged in at the same time?

    Overview In some circumstances, you may want to login and use multiple ViewedIt accounts at the same time. You...

  281. Is there an easy way to export reports for insights of all-time?

    Overview In Vidyard reports, the default is set for the range of the month. If you are looking to...

  282. In the Feature Store, why does a feature show a status of "requested"?

    Solution An admin of the group that is currently active has requested the feature. The feature is behind a...

  283. Can a Viewedit video be recovered if it is still processing?

    Solution The video may have appeared to fail and not create a share page, but it may be able...

  284. What image size can I upload for my thumbnail?

    Answer You can upload any size! There are no restrictions on the aspect ratio or the resolution size when...

  285. Why do I receive an error message saying "Reset password token is invalid" when I attempt to reset my password?

    Overview When resetting your password you may have clicked the send button 2+ times. As a result, you will...

  286. How do I add a logo into a different position than underneath the player on a Sharing Page?

    Overview When you add a logo to your Sharing Page, you will notice that it will be positioned directly...

  287. Why is my player still showing up in the hub category even though I deleted its tags?

    Overview When creating a hub category, you can select to "Automatically assign players by these tags".  This ensures the...

  288. Is it possible to remove the ViewedIt logo from the video's sharing page?

    Solution Free ViewedIt Users: This is a feature that comes with the paid version of our product. If you...

  289. Why is a player showing a different view count to what I expected?

    Overview When you are looking within Vidyard, you can see the total number of views for a player by...

  290. What permissions does Viewedit require?

    In order for Viewedit to function correctly and so that you can take full advantage of the features it...

  291. I have the download feature, why can't I download video files?

    Overview Once the video downloads feature has been enabled on your Vidyard account, you will need to make sure...

  292. If we create a link in a video, will Vidyard track the link clicks?

    Overview To keep track of how many times a specific embed location URL has been clicked, simply create an...

  293. Why can't I transfer players in my group?

    Overview If you have a player that you would like to be visible in another one of your organization's...

  294. Where can the results of a Lead Capture event or form submission be viewed?

    Overview Lead Capture Events allow you to capture information about who your viewers are. They can be used to...

  295. How many users are in our groups?

    Solution Go to the Parent Group of your account. Select Group > Groups and Users. Under all the groups...

  296. Is there a way to use ViewedIt to embed a YouTube video in email?

    Answer Currently, there is no way to use ViewedIt to embed a YouTube Video into an email.  However, you...

  297. How do I create a Calendly event?

    Overview Turning a regular video into a powerful content and lead gen tool is easy with Vidyard. One of...

  298. Can ViewedIt be used with Outlook for free?

    Answer The free version of the ViewedIt extension includes a basic integration with Gmail.  For Outlook users, Vidyard offers...

  299. Why does it say "someone" or "1 Person" viewed my ViewedIt video?

    Overview When you send a ViewedIt video using Gmail or Outlook, the viewer’s email address is automatically attached to...

  300. Why is out-of-date video metadata/information shown on Twitter when I create a new post?

    Overview When you post a video to Twitter using social sharing options, it will display content such as the...

  301. Why do my credentials keep expiring?

    Overview When logging into the Vidyard platform you may notice a message at the top of your screen stating...

  302. How do I update Videos within my Hub?

    Overview All changes and configuration to content within your hub can be done within the Hubs sections of the...

  303. How do I track event clicks and interaction?

    Problem Adding events and calls to action in your videos can be a great way to have viewers interact...

  304. How to hide a Marketo form on a Vidyard player that is set to skip known leads

    Overview When a Marketo form embedded as an event in a Vidyard player is set to skip known leads,...

  305. What is the easiest way of getting a list of most viewed players year-to-date?

    Overview Within the Vidyard platform you can segment report data by player. This information includes view data for whatever...

  306. Can you edit your recorded videos?

    Solution Although Vidyard does not currently have features to allow users to edit their videos (e.g change brightness, cut...

  307. How do I remove the comments section from my sharing page so that only the video is showing?

    Overview By default, the Sharing Page will have comments and other configurations turned ON. Navigate to the player's settings...

  308. Why does it say my account's expired when I log in?

    Overview When logging into Vidyard you see a message that indicates that your account has expired. Solution If you...

  309. Why can't I see the defaults tab in my ViewedIt group in Vidyard?

    Overview In order to set defaults for your ViewedIt players and sharing pages, you may require access to the...

  310. Why is my thumbnail not showing in my social feed?

    Cause Some security restrictions (such as IP restrictions) prevent access to sharing pages and access to metadata of players....

  311. Why does my ViewedIt webcam area show a camera with a line through it?

    Problem When attempting to record with the webcam on Lenovo devices, the settings that allow for recording appear to...

  312. Why are my captions jumping from the bottom to the top of the video?

    Overview You've added a caption file to your video. At certain times, you see that the captions go from...

  313. How do I log into my ViewedIt account or check which email account is in use currently?

    Sign-in (First Time) If you are not already logged into the extension, you can log in using Vidyard or...

  314. Why can't I see all the videos I had in my account?

    Answer Once logged into the platform, you can check the players you have in your account by selecting Content...

  315. Can I change the default title of my ViewedIt recordings?

    Answer The title of your ViewedIt screen/tab recording is automatically pulled from the title of the tab/page you are...

  316. Is there any way to delete multiple videos at once?

    Overview You are able to select multiple players/videos to be deleted at once via the Asset Manager. Accessing the...

  317. Why am I seeing the message err_connection_reset?

    Overview You may find that you are unable to play videos and within the browser console there is an...

  318. Can I add my player's description to the sharing page?

    Answer Yes! You can do so by configuring your Sharing Page's settings with the steps shown below. From the...

  319. Does Vidyard Collect IMEI from mobile viewers?

    Solution Vidyard does not collect the mobile device unique identifier. This is also known as the International Mobile Equipment...

  320. How come I do not see the Live Stream function in the New Player button?

    Solution This is a feature that has not been added to your organization. There are options here. One option...

  321. I have an email form that comes up before the video plays, how do I disable it?

    Overview When viewing one of your players you see that an email capture form appears before the video plays....

  322. I can't play back my video - what do I do?

    Overview When viewing a video, the player buffers for a prolonged period of time (displays a grey spinning circle)....

  323. How do I add a Vidyard player with animated GIF thumbnail into a Marketo email?

    Overview It's possible to use animated (GIF) thumbnails for Vidyard players.  You may be wondering if you can insert...

  324. Why am I seeing contacts created in Hubspot when the integration is not connected to that group?

    Solution The integration may still be connected to the user's account. Contact your CSM to ensure that the feature...

  325. Why do I see the Vidyard 404 error on Facebook when I try to share my player?

    Overview You are able to share Vidyard videos to your Facebook feed. If you decide to not use the...

  326. Video Playback Error Codes

    Overview This article provides a brief explanation of errors that you may encounter during video playback as well as...

  327. How do I use my own Disqus account to moderate comments on my sharing page?

    Overview You can use your own Disqus account settings to moderate comments on your Vidyard sharing page. Simply add...

  328. How do I add a text link to a lightbox embed?

    Overview A standard lightbox embed will provide a clickable thumbnail image (the image will be based upon the splashscreen...

  329. How can I improve the look of my Event's form on a mobile device?

    Overview Vidyard's players have the capability of rendering forms that have been produced from your MAP (Marketing Automation Platform)....

  330. Why am I getting an error when changing the order of the categories on my Hub?

    Overview  Having the ability to organize the categories on your Hub allows you to design the look and flow...

  331. Why am I only seeing data for 10 players when I Export to Spreadsheet?

    Overview You are able to export your analytics data from Vidyard to a spreadsheet package for further manipulation.  There...

  332. Is it possible to create sub-folders in GoVideo for outlook?

    Overview When using GoVideo Enterprise for Outlook, the add-in interface displays the groups to which you belong as "folders"....

  333. Why do I not see videos in my Insights graph when I know they have had views?

    Problem When viewing the insights graphs, no data may appear in the graph even though the individual players below...

  334. Why isn't the splash screen on my player the same on my live website?

    Overview When embedding a player onto your live website you need make sure that you've change the player splash...

  335. How do I rename a player?

    Overview The name of your Vidyard players can be changed within the player settings area of the platform. Steps...

  336. If I have already deleted a ViewedIt video and created another, can the old video still be viewed?

    Overview After deleting a ViewedIt video, it cannot be viewed. Solution Upon deleting a video, anyone who tries to...

  337. Does ViewedIt work with my device?

    ViewedIt requirements ViewedIt will work on any device that allows the desktop version of Chrome, including tablets. The desktop...

  338. How do I create a playlist when using GoVideo Enterprise?

    Overview When you are sending a video email through the GoVideo Enterprise extension, you may want to build a...

  339. Why do I receive a 'vidyard_video' doesn't exist error when I resync Oracle Eloqua?

    Overview Vidyard has updated it's Oracle Eloqua integration to version 2.0. If you choose to resync your existing version...

  340. Can Vidyard videos be searched through the internet?

    Answer Search engines will not index video content from your Vidyard sharing page.  Unless a video has been embedded...

  341. How do I go to my videos in the ViewedIt extension?

    Solution Click the ViewedIt extension Click the Videos tab Hover over the video you'd like to access and click...

  342. How do I add text to the left side of my Lightbox Embed?

    Overview A Vidyard javascript embed can be used on your own website. Sometimes you may have difficulty with it's...

  343. How can I bulk upload multiple videos so that they have their own separate players?

    Overview You may have a situation where you have a large number of videos on your machine that you...

  344. How can I create a custom CTA that links to my Calendly?

    Overview This is an annotation that will create a button and give you the option for that button to...

  345. How do I create an annotation effect which enlarges my image automatically when hovering on it?

    Overview Advanced annotation events appear within a player while a video plays, allowing you to enrich your video content...

  346. How Can I change the color of my Hyperlink on Annotation?

    Overview You can customize the color of hyperlinks when creating annotiations in the Vidyard events builder. This can be...

  347. Why does the Compact Audio Player option always remain checked?

    Overview You are able to have a compact audio player on your page if you are using audio only...

  348. Can I add query strings to the URL of a video that is embedded on our own landing page?

    Overview In some cases, you may want to adjust the settings of a certain player in a particular embed...

  349. Why is out-of-date video metadata/information shown on Facebook when I create a new post?

    Overview When you post a video to Facebook using social sharing options, it will display content such as the...

  350. How do I close an iframed event on button click?

    The Goal While the built-in event builder in Vidyard offers a wide variety of customization options, sometimes you may...

  351. How do I disable my camera/mic on the Vidyard GoVideo extension?

    Answer The camera and microphone functionality for the GoVideo Chrome extension is found within the extension's interface. You can...

  352. How do I check who the admin of my group is?

    Answer Navigate to the group of your choice. From the Vidyard dashboard, select Group > Change Group    ...

  353. How do I add GoVideo Enterprise content into a Video Hub?

    Overview You may have a requirement to place your GoVideo content into a Video Hub on one of your...

  354. Why do I not see all of the embed locations for my players in the Embed Location report?

    Overview In Vidyard, you can run a report called Embed Locations from the Report Centre. This report provides a...

  355. How do I find links to older videos that I recorded with Vidyard GoVideo?

    Overview Unless you specifically choose to delete a video, Vidyard GoVideo keeps all of the contant that you have...

  356. How do I download captions?

    Overview You may have requested or uploaded your own captions for videos. You now want to download them onto...

  357. Why can't I see the " + New Player" button within my Personal GoVideo Group?

    Overview When logged into the Vidyard platform, users typically see a + New Player button in the upper, right-hand...

  358. Why can I only add the last video I created and not see my video history/company's videos when I click on the Vidyard icon in a Gmail compose window?

    Overview When you install Vidyard GoVideo, there are 2 possible types that could be active - either the free...

  359. Why isn't my Marketo form displaying on IE10?

    Overview IE10 may have a problem accepting the way the embed code has generated the URL for your Marketo...

  360. Can I change the order of the players in my hub category?

    Answers Currently, you cannot change the order of the players displayed within a hub category.  This has been brought...

  361. I can't click on any of the buttons in the GoVideo Chrome extension, what do I do?

    Answer If you cannot click any of the buttons in the GoVideo Chrome extension or you see some unusual...

  362. Can I download a video and include the captions?

    Overview When downloading a video from the Vidyard Platform you will be prompted to download either the source file...

  363. What is the default size of a player?

    Answer The default size of a player is 640px by 360px. To find out the size of your player:...

  364. Can I toggle between tab, screen, and cam only when creating a recording?

    Answer Switching between recording modes during a recording is not a feature that is currently available in Vidyard GoVideo. ...

  365. How to show a breakdown of players in the Analytics Center graph?

    Solution Create a breakdown of data by players in the Analytics Center: Navigate to the Vidyard Platform Click Insights...

  366. Why can I not see my video under the extension tab?

    Overview When clicking the extension under the Videos tab you will see a library of all your videos.  Solution...

  367. How can an external SF user be moved to a normal role in Vidyard?

    Overview Within Vidyard, the same email cannot be in two roles at the same time. There are a few...

  368. Why do I see a 500 server error when I try to use Salesforce Chatter?

    Overview Vidyard for Salesforce integration contains an option to have Vidyard videos directly placed into Chatter. This can be...

  369. How do I choose a frame from the video to set as the splash screen?

    Overview Before a video plays it displays  a thumbnail image or splash screen on your website. Splashscreens let you...

  370. How do I combine multiple videos so that they are in one continuous video, rather than a playlist?

    Overview When you create a playlist in a Vidyard, each video will play one after the other in sequence....

  371. When we push a video onto Facebook do we get analytics back?

    Overview Once you have successfully connected your Vidyard and Facebook accounts, you can 'push' one or many of your...

  372. How do I add a different Salesforce instance to one of my subgroups?

    Overview The Vidyard for Salesforce feature is available on your parent and sub-groups (if part of your contract).  ...

  373. How do I make a bulk change to player/video titles?

    Overview After you have set up your Vidyard group and uploaded content, you may be in a situation where...

  374. What can I do to get rid of this error? - "Chrome doesn't allow us to start recording on this page"

    Answer If you see the error message below when opening up the extension:  This message is displayed when on...

  375. Do I have to set an expiration date for Vidyard javascript assets on my webpage?

    Answer In the case of Vidyard content, we use a global CDN to cache and deliver content more quickly...

  376. Can I edit my GoVideo videos to snip off the end?

    Answer You can shorten a video right in Vidyard with video trimming. When you shorten a video with the...

  377. When sending an email from my GoVideo sharing page, why am I signed into the wrong email account?

    Overview After creating a GoVideo recording, you attempt to embed your video into a Gmail message. The email address...

  378. How do I style an annotation link?

    Overview Advanced annotation events appear within a player while a video plays, allowing you to enrich your video content...

  379. Is it possible to have a mandatory checkbox within the lead capture form?

    Overview Lead Capture Events allow you to capture information about who your viewers are. It can be used to...

  380. Why is my video getting cut off when I upload onto the Vidyard Platform?

    Overview You have added a new video to your Vidyard library. However, when the video players, you notice that...

  381. Will a larger file cause a slower streaming experience?

    Overview Vidyard players intelligently determine the best possible resolution for each viewer. Each time the player loads, the player...

  382. Why is the user prompted to fill in a Lead Capture form in each chapter?

    Overview Lead Capture Events allow you to capture information about who your viewers are. It can be used to...

  383. Why can't I see the defaults option in my Personal GoVideo Group?

    Overview Default player settings allow you to set default behaviours, ads, or IP whitelists for all players belonging to...

  384. How do I add a calendar to the end of my video?

    Overview You may be interested in exploring the possibility of adding a calendar at the end of your Vidyard...

  385. What email platforms does GoVideo work with?

    Answer You can share your GoVideo recording within any email platform by simply pasting a link with an email...

  386. How can I "Show views by player" on the player insights page?

    Answer Please refer to our article on how to use the Vidyard Analytics Center to display views by player....

  387. Why am I seeing multiple email addresses in a cell in the Individual Viewers Report?

    Overview The Individual Viewers report is designed to show you an extract for all of the email address identifications...

  388. How is an email triggered from a player?

    Answer If you get an email that says "Someone has shared a video with you" with the image of...

  389. Why don't I see any data in a Salesforce Report when I set it to 'My Video Views'?

    Overview Vidyard offers a reporting package for Salesforce. See our article for instructions on how to use the Vidyard...

  390. Does Vidyard have an upload button to use on my website?

    Overview You may be interested in having a upload button on your web page so that anyone can add...

  391. How do I disable player functions such as the Sharing button by only using the embed code?

    Overview Vidyard has many options within the platform to adjust the player settings such as the display of the...

  392. Why is Outlook displaying my GoVideo images with a red X (cross)? Is there a workaround?

    Overview Outlook is a popular email client through which GoVideo email messages can both be sent and received.  The...

  393. Why do I get duplicate leads in Salesforce?

    Overview In some cases, you may see duplicate leads being created in Salesforce when also using a third-party marketing...

  394. Why can't I access the player Design or Social settings?

    Overview If you want to adjust the style of your player, such as the player colours or the playlist...

  395. Is it possible to get an inventory of videos, that are integrated with YouTube, Marketo or other integrations?

    Overview There are a number of export options in Vidyard, but currently, there are none that provide the option...

  396. What does 'Leave Open' do if I use it for an Annotation Event?

    Overview When you create an annotation style event, you will notice a new option appear called Leave Open that...

  397. Why do I see a scroll bar on my annotation?

    Overview When creating an annotation you may notice a scroll bar to the right of the annotation. This is...

  398. Why am I not receiving data into Marketo?

    Overview When you have set up the Vidyard integration with Marketo, you should expect to see the video view...

  399. Why is Twitter not showing an inline player and the sharing page link as text?

    Overview When you share a player to Twitter, you should be able to see an inline player on the...

  400. Why do I see a background image on my Video Hub that isn't in my code?

    Overview Vidyard Video Hubs have the ability to be customized using either the tools that are shown in the...

  401. Why can't I see the Attention Span/Combined Viewer data when I export/view the graphs in Player Insights?

    Overview When you are using the Player Insights page to gain an understanding of how your viewers are engaging...

  402. Can I format where my closed captions show?

    Overview Looking for an option to move the captions on screen? Here are some steps to take within the...

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