To secure your custom CNAME for a sharing page or video hub, you will need to start by contacting Vidyard support with the information in Step 1 below. The team will assist you with this process, as it has multiple steps.
If you need more information on CNAMEs, read our article about what CNAMEs are, and how they work.
When you reach out initially, please make sure to include the following information in your email:
- Your account name
- The fully completed form found in Step 1 below
- Whether you would like HTTPS applied to a branded sharing page, or a video hub
- The name of the folder in your Vidyard account that the branded sharing page or hub is located in
Step 1: Ask Vidyard for a certificate signing request (CSR)
Whether you are securing your first CNAME, your previous certificate is expired, or your certificate is about to expire, you'll need to ask Vidyard Support to generate a certificate signing request (CSR) using the form below.
If you have a wildcard certificate, skip to Step 2. You can send the certificate and key directly to Vidyard support.
Please fill out the following, and send it to Vidyard Support.
*Country Name (2 letter code) [example - AU]: *State or Province Name (full name): *Locality Name (eg, city or town): *Organization Name (eg, company name):
Organizational Unit Name (eg, section): *Common Name (FQDN or CNAME. eg, videos.yourcompany.com): *Email Address: Challenge Password:
(*) Starred items are required information to create the CSR. Organizational Unit Name and Challenge Password are optional. The email address field is needed by certain certificate authorities, and should be the email that is best to contact for matters relating to your web certificate.
Once they've received the information above, a Support Specialist will then provide you with the generated
Step 2: Provide the CSR to your Certificate Authority (CA)
When you provide the CSR to your certificate authority (CA), they will return a Certificate to you that is associated with your CNAME along with a chain of other certificates, containing an intermediate and a root certificate. Vidyard needs these certificates to continue the setup process.
If you have any questions about how to acquire the certificates you need, please contact the Certificate Authority you are using.
Once you've received the chain of certificates from your CA, please follow the steps below:
- Provide the certificates back to the Vidyard Support Specialist on the same ticket you currently have open with our team. You may zip and password protect the files if necessary.
- The Support Specialist will install the certificate on our server, and provide you with a unique URL (sometimes called a "target name").
Step 3: Point your CNAME to the new URL in your DNS settings
Once you've acquired the unique URL given to you by Vidyard Support in the previous step, you can point your CNAME to that URL in your DNS (Domain Name Server). This will ensure that there is a connection to the newly secured domain.
To have your DNS settings changed, you can contact your web hosting company or DNS/IT Admin. You can also set them up yourself in your system, if you have the correct permissions. You should have an option that defines Host and Points To.
- Host = the CNAME you've chosen (eg. videos.yourdomain.com)
- Points To = the unique URL that was provided to you by Vidyard Support in the previous step
When you've made sure your DNS is pointed at the correct URL, please let your Vidyard Support Specialist know. They will then enable HTTPS for your sharing page or hub to complete the process and secure the page.
What to do when your certificate expires
Certificates expire after a particular length of time. When your certificate expires, you will need to provide a new certificate for Vidyard to upload.
The process to renew your certificate will differ depending on how it was originally set up.
Steps to update your certificate
|If Vidyard originally provided you with a CSR...||
Because we securely store and encrypt your CA's corresponding private key on Vidyard's server, it cannot be re-used with a renewed certificate.
You will need to request a new CSR from Vidyard, then use it to obtain a new signed certificate from your CA.
|If you provided Vidyard with a wildcard certificate...||
Send your updated certificate and private key to Vidyard Support via a secure method of delivery.