To secure your custom CNAME for a sharing page or video hub, you will need to start by contacting Vidyard support with the information in Step 1 below. The team will assist you with this process, as it has multiple steps.
If you need more information on CNAMEs, read our article about what CNAMEs are, and how they work.
When you reach out initially, please make sure to include the following information in your email:
- Your account name
- The fully completed form found in Step 1 below
- Whether you would like HTTPS applied to a branded sharing page, or a video hub
- The name of the folder in your Vidyard account that the branded sharing page or hub is located in
Step 1: Ask Vidyard for a certificate signing request (CSR)
Whether you are securing your first CNAME, your previous certificate is expired, or your certificate is about to expire, you'll need to ask Vidyard Support to generate a certificate signing request (CSR) using the form below.
Please fill out the following, and send it to Vidyard Support.
*Country Name (2 letter code) [example - AU]: *State or Province Name (full name): *Locality Name (eg, city or town): *Organization Name (eg, company name):
Organizational Unit Name (eg, section): *Common Name (FQDN or CNAME. eg, videos.yourcompany.com): *Email Address: Challenge Password:
(*) Starred items are required information to create the CSR. Organizational Unit Name and Challenge Password are optional. The email address field is needed by certain certificate authorities, and should be the email that is best to contact for matters relating to your web certificate.
Once they've received the information above, a Support Specialist will then provide you with the generated .csr file.
Step 2: Provide the CSR to your Certificate Authority (CA)
When you provide the CSR to your certificate authority (CA), they will return a Certificate to you that is associated with your CNAME along with a chain of other certificates, containing an intermediate and a root certificate. Vidyard needs these certificates to continue the setup process.
If you have any questions about how to acquire the certificates you need, please contact the Certificate Authority you are using.
Once you've received the chain of certificates from your CA, please follow the steps below:
- Provide the certificates back to the Vidyard Support Specialist on the same ticket you currently have open with our team. You may zip and password protect the files if necessary.
- The Support Specialist will install the certificate on our server, and provide you with a unique URL (sometimes called a "target name").
Step 3: Point your CNAME to the new URL in your DNS settings
Once you've acquired the unique URL given to you by Vidyard Support in the previous step, you can point your CNAME to that URL in your DNS (Domain Name Server). This will ensure that there is a connection to the newly secured domain.
To have your DNS settings changed, you can contact your web hosting company or DNS/IT Admin. You can also set them up yourself in your system, if you have the correct permissions. You should have an option that defines Host and Points To.
- Host = the CNAME you've chosen (eg. videos.yourdomain.com)
- Points To = the unique URL that was provided to you by Vidyard Support in the previous step
When you've made sure your DNS is pointed at the correct URL, please let your Vidyard Support Specialist know. A member of our team will then enable HTTPS for your sharing page or hub to complete the process and secure the page.
With HTTPS has been enabled, all requests to sharing pages or hubs include strict-transport-security (HSTS) in the header. This ensures the page can only be accessed with a TLS-secure connection.
Frequently asked questions
Do you accept wildcard certificates?
No, we do not accept wildcard certificates for TLS setup. This is in keeping with security best practices and helps to ensure that Vidyard safeguards our clients' trusted digital identities (PKIs).
Whether you are setting up TLS for the first time or looking to renew an expired certificate, please request a new CSR (certificate signing request) from our Support team.
Renewing your cert?
All certificates expire after a particular length of time. Because we cannot re-use the private key associated with your original certification, please request a new CSR from Vidyard in order to get a new signed certification from your Certificate Authority.
If you have already renewed your certificates, you can ask your CA to reissue them based on the new CSR our team generates for you. Many CAs will be able to accommodate this type of request if asked within a particular time frame.
Am I able to upload my own certificate?
No, at this time we are unable to accept direct certificate uploads. You will need to reach out to our Support team to have a new CSR created that you can take to your certificate authority.