How to find invoices for your subscription (Vidyard Pro & Plus)

Easily access invoices and receipts for your Vidyard subscription in one place

You can access the most recent and past invoices for your subscription in Vidyard's billing portal. From here, you can also download invoices and corresponding receipts for your records. 

How to access your invoices & receipts

1. Sign in to your Vidyard account
2. Select My Profile in the bottom left-hand corner, then select Billing
   • On Vidyard Plus accounts, the Billing option is under Workspace Management in the main menu
3. Select Manage billing details under the Billing and Subscription section
4. Under Invoice History, select the date for an invoice
5. Download the invoice or receipt to save or print the .pdf file for your records.

Is my subscription taxed?

You may have to pay sales tax on your Vidyard subscription, depending on your billing ZIP/postal code or country.

If this applies to you, the applicable tax will appear as a separate line item on your invoice. For more detailed information, take a look at our Terms of Service, section 3.2.

Tax exemptions

Some non-profit or educational institutions can receive tax exemptions on Vidyard subscriptions. If you'd like to request a tax exemption, please reach out to taxinquiry@vidyard.com.

Accessing invoices prior to August 2020 (Vidyard Pro)

If you're looking for invoices prior to August 2020 for your Vidyard Pro subscription, you can reach out to our team to receive a copy at probilling@vidyard.com.

Please be sure to include the following in your request:

• The email address associated with your Vidyard Pro account
• The last 4 digits of your credit card
• A list of which month(s) you need invoices for

A member of our team will respond with a .pdf of the requested invoices.