About Vidyard's Legacy Plans
Vidyard introduced a new pricing model on February 20th, 2025. Our new plans are designed to better align with the needs of teams at varying stages of using video for business. They also offer the flexibility to add features and increase allotments as needed. You can find our new pricing–along with new plan names–on Vidyard’s pricing page.
If you purchased Vidyard for your team(s) prior to February 20th, 2025, you’re using one of our legacy plans.
Legacy plans continue to have most of the same features and capabilities, but are packaged differently, and have different names. Two of our legacy plans, Pro and Plus, have been merged into a new plan.
Changes to plan names
With Vidyard’s new pricing model comes changes to the names of our plans.
Going forward, you’ll see the new plan names on Vidyard’s website, our knowledge base documentation, as well as other supporting resources and materials.
- Legacy plan names: Pro, Plus, Essentials, Growth, and Enterprise
- New plan names: Starter, Teams, and Enterprise
Available features on legacy plans
Below you'll find a list of features included with each legacy plan. Use this table to reference whether a feature is available to users in your legacy account type.
| Feature | Essentials | Growth | Enterprise |
| Insights Dashboard | ✅ | ✅ | ✅ |
| Team Performance Dashboard | ✅ | ✅ | ✅ |
| Contact Center | ✅ | ✅ | ✅ |
| Custom Branded Sharing Pages | ✅ | ✅ | ✅ |
| Quick Actions | ✅ | ✅ | ✅ |
| SEO Metatags | ✅ | ✅ | ✅ |
| Manual Captions | ✅ | ✅ | ✅ |
| Automated Captions | ✅ | ✅ | |
| Reports | ✅ | ✅ | |
| Uploader Widget | ✅ | ✅ | |
| Scheduled video release | ✅ | ✅ | |
| Video expiry | ✅ | ✅ | |
| Custom Actions | ✅ | ✅ | |
| Custom User Permissions | ✅ | ✅ | |
| MAP/CRM Integration(s) | ✅ | ✅ | |
| SSO for video playback | ✅ | ||
| Video Access Requests | ✅ | ||
| IP Restrictions | ✅ | ||
| API Access | ✅ | ||
| Custom Attributes | ✅ |
Paid add-ons for legacy plans
In addition to the features included in each legacy plan, there were a number of features that could have been applied as add-ons. Some add-ons were only applicable to certain plans.
If you are unsure whether you purchased any of these add-ons, review your contract with Vidyard for details. You can also contact our Customer Success Team to confirm.
| Add-on | Essentials | Growth | Enterprise |
| Additional Users | ✅ | ||
| Additional Teams | ✅ | ||
| Additional Video Embeds | ✅ | ||
| Additional Video Hubs | ✅ | ||
| Additional MAP/CRM integrations | ✅ | ||
| Premium Features Bundle: Automated Captions, Custom Actions, Reports | ✅ | N/A | N/A |
|
Advanced Workflow Bundle: Custom Permissions, Uploader widget, scheduled release and expiry |
✅ | N/A | N/A |
| SSO User Management & playback | ✅ | N/A | N/A |
| Advanced Security Bundle: Domain restrictions, IP restrictions, Data Recovery (History), Video access requests | ✅ | ✅ | N/A |
| API & Webhooks | ✅ | ✅ | N/A |
| Custom attributes for metadata | ✅ | ✅ | N/A |
How do I know which legacy plan I am using?
You can refer to your original contract with Vidyard to identify which plan your account is using. If you are still unsure, contact our Customer Success Team to confirm.
Can I make changes to my legacy plan?
Some aspects of your plan may be able to be changed. Contact our Customer Success Team to talk about your user allotments, included plan features, and more.
Accessing invoices prior to August 2020 (Vidyard Pro)
If you're looking for invoices prior to August 2020 for your legacy Vidyard Pro subscription, you can reach out to our team to receive a copy at probilling@vidyard.com.
Please be sure to include the following in your request:
- The email address associated with your Vidyard Pro account
- The last 4 digits of your credit card
- A list of which month(s) you need invoices for
A member of our team will respond with a .pdf of the requested invoices.
I’m on a legacy Vidyard Pro or Plus plan, how do I manage my billing?
Vidyard Pro and Plus plans have been replaced by the more streamlined Starter plan. You can use the same instructions in our articles on how to manage Starter plan billing below. (Please note, Pro plans can find the Billing section under My Profile Billing)