How to change your payment details (Vidyard Pro & Plus)

Update your credit card, address and other billing details

On your Vidyard Pro or Plus plans, you are asked to enter your payment details, like a credit card and address to set up your subscription.

If you need to change your payment details, you can do so at any time from the billing portal in Vidyard.

How to access the billing portal

1. Sign in to your Vidyard account
2. Select My Profile in the bottom left-hand corner, then select Billing
   • On Vidyard Plus accounts, the Billing option is under Workspace Management in the main menu
3. Select on Manage billing details under the Billing and Subscription section

Manage your credit card payment methods

Under Payment Method, you can manage the credit cards that you use to pay for your subscription.

Add a new credit card

1. Select + Add payment method under the Payment Methods section
2. Enter your credit card information in the fields provided
   • Optionally, select Use as default to make your credit card the default payment method
3. Select Add when finished

Delete a credit card

If you have a credit card that you no longer want on file with Vidyard, you can delete it from the billing portal at any time. You can also delete and re-add a credit card if you want to make any changes.

1. Select the menu (3 dots) next to the credit card you want to delete
   • If the card you're deleting is the default payment method, select the X button
2. Choose Delete
3. Select Delete Payment Method to confirm

Choose a default credit card for billing

Your default credit card is charged either monthly or annually, depending on your billing frequency.

When you add a new credit card to the billing portal, select the Use as default payment method checkbox to set that card as the default.

If you have multiple credit card options, and would like to make a different existing credit card your default, simply select the menu (3 dots) next to the credit card and select Make default.

Change your billing information (address, email, or phone number)

1. Select Update Information under the Billing Information section
2. Edit your email, physical address, and phone number
3. Select Save when finished

Accepted payment methods

Vidyard accepts the following types of credit cards:

• Visa
• MasterCard
• American Express

All Vidyard billing occurs in USD. We do this so that transactions use the local currency of the majority of our customers. It also allows us to offer stable and consistent pricing, rather than to fluctuate with exchange rates.