Who Can Use This Feature?
Self-Service Plans
Free Pro Plus
Business Plans
Essentials Growth Enterprise
Users must have the Access GDPR request features permission enabled
Under the General Data Protection Regulation (GDPR) users of your service or product have a right to control their own data. These rights may take the form of a data subject request to access, rectify, or forget personal data.
As the data controller, you may be asked to perform a data subject request that includes personally identifiable information (PII) processed through Vidyard.
Use the GDPR Request tool to manage these requests in Vidyard.
Requirements
- The GDPR Request Tool feature (contact your Customer Success Manager to install)
Submit a GDPR data subject request
To submit a request, you will need to be in the main parent folder on your account.
- Select Admin > GDPR Requests from the Vidyard dashboard
- Select a Request Type to manage information for a given person associated with your organization. The request will be made against data associated with an email address for your entire Vidyard organization.
- Choose Access to receive information
- Choose Rectify to update information (you will be asked to enter updated information)
- Choose Forget to delete information
- Click Submit
Expected response
The Vidyard user who submitted a GDPR request will receive an email confirmation when the task has completed.
Things to note:
- Keep record of the receipt ID as Vidyard does not hold this information.
- Access requests will also return a text file that contains all data associated with the given email address. The file will expire after 7 days.