Manage GDPR Requests in Vidyard

Under the General Data Protection Regulation (GDPR) users of your service or product have a right to control their own data. These rights may take the form of a data subject request to access, rectify, or forget personal data.

As the data controller, you may be asked to perform a data subject request that includes personally identifiable information (PII) processed through Vidyard.

Use the GDPR Request tool to manage these requests in Vidyard.

Note: you can also build or use an existing application to automate data subject requests through the Vidyard-GDPR Service API 

Requirements

• The GDPR Request Tool feature (contact your Customer Success Manager to install)
• The Manage GDPR Requests permission
  • This permission is enabled by default for all admins in the parent group when the GDPR Compliance feature has been installed.

Submit a GDPR data subject request

1. From the Vidyard Dashboard, select Group > GDPR Requests
2. Select a Request Type to manage information for a given person associated with your organization. The request will be made against data associated with an email address for your entire Vidyard organization.
   • Choose Access to receive information 
   • Choose Rectify to update information (you will be asked to enter updated information)
   • Choose Forget to delete information
3. Click Submit

Expected response

The Vidyard user who submits a GDPR request will receive an email confirmation when the task has completed.

Things to note:

• Keep record of the receipt ID as Vidyard does not hold this information.
• Access requests will also return a text file that contains all data associated with the given email address. The file will expire after 7 days.