Many businesses, schools and other institutions block network traffic from "entertainment" sites like YouTube or other video providers.
Vidyard's services have a business application that focuses on sales, marketing and internal communication, and are likely not explicitly blocked.
However, in cases where all video or audio content is blocked, regardless of the source, you may need to ensure that your IT team adds Vidyard's domains to your network allowlist.
Symptoms that Vidyard videos are being blocked
- Video player displays the message: "We're sorry, but something went wrong. Please refresh and try again. Error Code: xx."
- Video player fails to load on the page
- You click on the play button, but the video does not start (blank screen)
Domains to allow for video playback
|If wildcard is not possible, allow access to individual subdomains:||
Note: specific IP addresses are not available, as they may change at any time without notice. In addition, as we add new or modify existing features, this list may change.
Domains to allow for access to Vidyard accounts and video sharing pages
- secure.vidyard.com (HTTPS)
- embed.vidyard.com (HTTP or HTTPS)
- share.vidyard.com (HTTP or HTTPS)