Overview
A HAR file (or HTTP Archive format) allows you to capture information about a browser's interaction with a webpage. The file shows you what sources were loaded by a webpage, loads times, as well as any actions that were blocked.
When you're experiencing an issue with a video on your webpage, a HAR file can often help a support representative understand what's happening on your page.
You can download a HAR file session with any of the major browsers:
Note
A HAR files can contain sensitive data, depending on the browser interactions that you capture while recording:
- Content of the pages you downloaded while recording
- Your cookies, which will allow anyone with the HAR file to impersonate your account
- Any the information that you submitted while recording: personal details, passwords, credit card numbers, etc.
Vidyard Support uses these files for the explicit purpose of solving your support ticket. The file is deleted immediately after.
Get a HAR file from Chrome
You can record your HTTP session using the Network tab in Chrome's Developer Tools.
- Go to the page where you're experiencing the issue.
- Right click on the page and choose Inspect, or press Ctrl+Shift+C on your keyboard to open Chrome's Developer Tools.
- Click on the Network tab.
- Look for a round, red button in the top left of the Network tab. If the button is grey, click it once to start recording.
- Check the checkbox next to Preserve log.
- You can use the clear button (a circle with a diagonal line through it) right before trying to reproduce the issue to remove unnecessary header information.
- Reproduce the issue (i.e. click play on the video or reload the page).
- Once you've finished reproducing the issue, right click anywhere on the list of network requests and click Save as HAR with Content.
- Save the file as a .har format on your computer, then attach the file to your support ticket with Vidyard.
Get a HAR file from Firefox
You can save a HAR file using Firefox's Developer Tools.
- Go to the page where you're experiencing the issue.
- Start Firefox Developer Tools in Network mode (Top right menu > Developer > Network, or ctrl-shift-Q).
- Reproduce the issue (i.e. click play on the video or reload the page).
- Save the capture by right-clicking on the grid and choosing Save all as HAR.
- Export the capture to a HAR file, then attach the file to your support ticket with Vidyard
Get a HAR file from Edge
You can record your HTTP session using the Network tab in the Developer Tools in Internet Explorer.
- Go to the webpage where you're experiencing an issue.
- Right click on the page and choose Inspect Element.
- Click on the Network tab.
- Reproduce the issue (i.e. click play on the video or reload the page).
- Click the Save button (indicated in the red square in the image below)
- Choose a name for your HAR file, and click Save.
- Save the file as a .har file on your computer, then attach the file to your support ticket with Vidyard.
Get a HAR file from Internet Explorer
You can record your HTTP session using the Network tab in the Developer Tools in Internet Explorer.
- Go to the webpage where you're experiencing an issue.
- Right click on the page and choose Inspect Element.
- Click on the Network tab.
- Reproduce the issue (i.e. click play on the video or reload the page).
- Click the save button (indicated in the red square in the image below).
- Choose a name for your HAR file, and click Save.
- Save the file as a .har file on your computer, then attach the file to your support ticket with Vidyard
Get a HAR file from Safari
You can save a HAR file from Safari's Developer Tools.
- Go to the webpage where you're experiencing the issue.
- Right click anywhere on the page and choose Inspect Element.
- Click on the Network tab.
- Reproduce the issue (i.e. click play on the video or reload the page).
- Right click on any of the entries listed there, and choose Export as HAR.
- Save the file as a .har format on your computer, then attach the file to your support ticket with Vidyard.