How to fix screen recording with Vidyard on Mac

Overview

You may notice that when you try to start a screen recording with Vidyard, the 3-second countdown to begin the screen capture does not appear, and the recording never starts.

With the release of macOS Catalina (and all subsequent OS), Apple has added a new privacy setting that requires you to specify which apps are able to be recorded with video. Certain updates from your browser, or Apple, can also require you to re-confirm specific permissions, such as Screen Recording.

Solution

Make sure that you permit your computer to allow recording on Google Chrome.

1. Open System Preferences,
2. Select Security & Privacy > Screen Recording
3. Select the lock (🔒 ) in the bottom corner in order to make changes
4. Check the box next to Google Chrome to allow screen recordings. 
   • If the box is already checked, you may be experiencing a problem due to your Google Chrome version. To fix, uncheck Google Chrome > Quit & Reopen > check the box again > Quit & Reopen 
5. Restart Chrome to allow these changes to take effect.