How to record and share videos in Gong

With the Vidyard for Gong integration, your team can record and share video messages in their emails directly from Gong.

• Easily add videos to emails from your personal library or access shared team folders (with Vidyard Teams & Enterprise plans).
• Get notified when viewers watch a video so you know exactly when to follow-up and time your next steps.

Share videos in a Gong email

1. Open a new email message
2. Select the Integrations icon from the toolbar, then click on Vidyard
3. Select one or more videos from your library to share
   • Selecting multiple videos creates a playlist.
4. Click Share to add the video thumbnail & link to your email message 
   • If needed, click and drag the corners of the thumbnail to resize the image

Select videos from a shared folder

Applicable to Vidyard Teams and Enterprise plans

In addition to your personal library of videos, you can also select videos from any shared folders that you have access to in Vidyard.

1. Click on Folders at the top of your library
2. Choose a folder from the list to switch into
3. Select any videos from the folder that you’d like to share

Record, upload, or create an AI video in Gong

Need to send or respond to an email with a personal message? You can record a new video (either camera or screen recording), or generate an AI video (camera only) directly from Gong.

If you're on a Starter plan or above and already have a video file on your computer, use Upload Video to add it to your library.

1. Open a new email message
2. Select the Integrations icon from the toolbar, then click on Vidyard to open your library
3. Choose the kind of video you'd like to create
   • Select New Video to record your camera or screen, or upload a video file
   • Select AI Video to generate a new video with your AI avatar

Once you’re finished, you can select Share to add your video to the body of the email.

Need to make changes to your video before sharing? Click on Edit in Vidyard to change the thumbnail, trim your video, and edit other settings.

Identifying your viewers in Gong

When you share videos in a Gong email, a tracking token is added to the sharing link so that you can identify your viewer and get notified when they watch your video.

Make sure that when you’re emailing a contact, they're added to the To field before inserting videos so that the token can be created. If you add more recipients after inserting a video, they cannot be identified.

The type of information you receive about a viewer differs depending on how you’re sending videos:

• If you send to one individual contact, you’ll see their specific email associated with any video views (eg. caroline@example.com).
• If you add more than one contact from the same email domain (eg. @example.com), all video views will appear as “someone@example.com”.
• If you add more than one contact from multiple email domains, your recipients cannot be identified and all video views will appear as "Someone" 

Get notified when someone watches a video

When any recipient watches your video, you’ll get notified in up to 3 different locations:

• Your notifications feed in the Vidyard browser extension, desktop app and your account on vidyard.com (dependent on your notification preferences)
• An email from Vidyard in your inbox (dependent on your notification preferences)
• Your deal activity timeline in Gong (requires the Vidyard for Gong integration)