How to change your notification preferences

Avatar
Caroline S.
Who Can Use This Feature?
Self-Service Plans
Free Pro Plus
Business Plans
Essentials Growth Enterprise

Notifications allow you to stay up-to-date on important activities in your Vidyard account. Visit your user profile in Vidyard to manage your notification preferences.

You can control the type of notifications you receive, like new video views, as well as how you get notified (in-product notifications, emails, mobile, or all three).

Change your user's notification preferences

Changes that you make to notification preferences in your user profile apply globally to your account. Your preferences only affect you as a user.

  1. Sign in to your Vidyard account
  2. Select My Profile from the main menu, then click on the Notifications tab
  3. Choose which notifications you would like to receive
    • Use the ON/OFF toggle to enable or disable all notifications
    • Use the checkboxes to choose your preferred notifications

Opening the user profile page in Vidyard to change the type of activities you want to receive notifications for, whether in-app or by email

How you get notified (in-product, email, and mobile)

For some types of notifications, you can control how you get notified, whether that's in-product, via email, or on the mobile app.

  • In-product applies to messages you receive in your notification feeds (on vidyard.com, in the browser extension, and in the desktop app) Vidyard Chrome extension showing video views on the notification feed
  •   Email applies to notifications sent to your email address  Email notification with video viewed and viewer information
  • Mobile applies to notifications sent via your Vidyard mobile app Pop-up notification on mobile sent from Vidyard app

Types of notifications

Here's a list of the different types of notifications that you can manage in your user profile:

Notification Category Notification Type Description
Videos Views Get notified when someone watches your video (or a video you're subscribed to)
Replies Get notified when someone leaves a reply on your video's sharing page

Video Creation

(applies to Plus and Business accounts)

Get notified when anyone uploads a new video to any shared folder you have access to
AI Videos and Avatars Avatars

Get notified when:

  • your custom AI avatar is ready
  • an error occurs creating your avatar
AI Videos

Get notified when: 

  • your AI video has finished processing
  • an error occurs processing your video
Rooms

Visits

(applies to Room Owners only)

Receive a notification when anyone visits:

  • A Room that you own
  • A team member's Room that you've joined (applies to Plus & Business plans)
Comment/Tags

For Room contributors - Receive a notification when anyone:

  • Comments on a video you shared in a Room
  • Comments in a thread you're part of
  • @mentions you in a comment
  • Views a video you added to a Room

For Room Owners - All of the above, plus a notification when anyone:

  • Comments on any video in your Room
New Content Added Get notified when new videos are added to any Room you're a part of
Prospector

Daily Digest

Get an email notification each day that includes:

  • Total emails and schedule for the next send day,  preview of 3 leads to be prospected
  • Total emails sent that day and when, preview of 3 leads contacted

Templates

(applies to Workspaces and Business accounts)

Get an email notification when anyone shares a template with you.

*For admins: you will also receive an email when a template is shared between any users in the account.

Team Request

(applies to individual Free accounts and Business accounts)

 

Business accounts Receive an email notification when a Vidyard Free user requests to join your account as a team member
Free users Receive an email when your request to join your company's Business account has been approved or denied by an administrator

Subscribe to view notifications for a specific video

You are automatically subscribed to notifications for videos that you create or upload to Vidyard. When you use Vidyard as a team (in a Workspace or Business account), you can choose to subscribe to notifications for videos created by other people.

The types of notifications that you receive are based on on the preferences set in your user profile (in-product, email, mobile, or all three).

If you no longer want to receive notifications for a specific video, you can turn off notifications

Select a video from your library to edit its notification settings:
  1. Select a video from your library to open its edit page
  2. Click the notifications icon , then select turn off/on all notifications for this video
      • You can also select Notification Preferences to edit your user's account-wide preferences
    Video edit page with notifications settings bell selected, showing ability to manage notifications
  1. Open the browser extension or desktop app
  2. Select the library icon
  3. Open the menu (3 dots) next to a video, then select Edit Video Vidyard desktop app library section with settings menu open and edit video selected
  4. Click on the notifications icon on the video's edit page, and select turn off/on all notifications for this video Video edit page with notifications settings bell selected, showing ability to manage notifications

Need support

Submit a ticket or start a chat. We'll provide a self-serve resource or connect you with our support team, available 24x5.

Chat with Our Team