How to collect console logs

When troubleshooting issues with the Vidyard player, it is not uncommon to examine the console logs to find any errors that may be relevant to the investigation.

Depending on the browser being used, the steps to collect any messages from the console logs will be different. The following steps can be taken to open the browser console.

In Firefox:

1. Right-click on the page
2. Click Inspect Element
3. Click the Console tab
4. Copy and paste the contents of the console into a text file

In Chrome:

1. Right-click on the page
2. Click Inspect Element
3. Click the Console tab
4. Copy and paste the contents of the console into a text file

In Internet Explorer:

1. Open the F12 tools by pressing F12 on your keyboard
2. Open the Console tab
3. Copy the contents of the console into a text file

In Safari:

1. Open Safari Preferences
2. Click the gear icon (Advanced)
3. Select the Show Develop menu in menu bar checkbox
4. From the Develop menu, select Show Error Console
5. Copy the contents of the console into a text file

Note: Regardless of the browser, in some scenarios, you may need to refresh the page or reproduce the issue after displaying the console.