How to collect console logs for troubleshooting

When troubleshooting issues with the Vidyard player or Vidyard browser extension, it is not uncommon to examine the console logs to find any errors that may be relevant to the investigation.

We've provided steps for the common browsers below, but depending on the browser being used, the steps to collect any messages from the console logs will be different. 

These logs are especially helpful to the Vidyard Support Team if you reach out for assistance.

Open the browser console in Chrome or Edge

If you are noticing issues with video playback, the browser's console logs will help pinpoint any errors.

You may need to refresh the page or reproduce the issue after displaying the console to ensure all of the needed information is displayed.

1. Right-click anywhere on the page, then select Inspect
2. Click the Console tab
3. Copy and paste the contents of the console into a text file

Open the console log for the browser extension

Console logs will provide insight into issues you experience with the Vidyard browser extension on Chrome or Edge.

Checking these logs immediately after experiencing the error, or clearing the logs and recreating the error, will provide the most relevant logs.

1. Select the extension icon in either Chrome or Edge, then Manage Extensions
2. Ensure the toggle for Developer Mode is enabled
3. Click the service worker link under the Vidyard - Screen Recorder & Screen Capture extension
4. Select the Console tab, then copy and paste the contents of the tab into a text file
   • You may need to select the Expand messages button to display the console logs