How do I recover a video that failed to upload to the Vidyard Chrome extension?
The Vidyard Chrome extension allows you to create and share videos, even when your internet connection unexpectedly drops in quality or fails altogether.
When creating a new video, the Chrome extension temporarily keeps your recording in the area of your computer's local storage utilized by Google Chrome.
If you experience network problems while making a video, the recording will continue as normal. Vidyard will hold on to the video in your computer's local storage until your internet connection improves. You will then have the option to recover the video.
What to expect when a video fails to upload
Should the quality of your internet connection drop, recording will continue as normal. Once recording has finished, Vidyard will display the following Chrome notification:
Check your internet connection. It may not be performing optimally.
Recover your video
Once you have regained an optimal internet connection:
- Re-open the Chrome extension. You will be prompted to either Recover or Discard your recording.
- If you choose Recover, your video will begin to upload
- You may not immediately see the thumbnail or be able to seek throughout the video. Wait momentarily for the the video to finish encoding.
If your video still fails to recover, check the upload speed on your internet connection again.
You can also attempt to reload the Chrome extension or restart your browser altogether (command + q on Mac, or ctrl + shift +q on Windows). Then try to recover the video again.
Frequently asked questions
What if I have no space in local storage?
If you do not have available space in local storage, Vidyard will not prevent you from recording. However, should your internet connection fail, you may not be able to recover the video.
If Vidyard is unable to save your recording locally, you will be alerted by a Chrome notification indicating that Your local save space is low: 
How much local storage space do I have available?
You can check how much local storage space is being utilized by Chrome in the browser console.
- Right click anywhere on a browser page and click Inspect
- Choose Application from the console menu
- Click on Clear storage. This tab will indicate usage and available space. Make space accordingly.
- Force quit the Chrome browser and re-open to try again
- If using Windows: select the red X button or alt+f4 on your keyboard
- Is using Mac: press cmd+q on your keyboard
How much of my local storage space will Vidyard use?
Vidyard will only temporarily use as much storage space as the size of your video requires. Once the video uploads to your account, it will be removed from local storage.