Who Can Use This Feature?
Self-Service Plans
Free Pro Plus
Business Plans
Essentials Growth Enterprise
You can add your Vidyard videos to Intercom Messages and Articles in just a few clicks—without touching a single embed code.
With the simple use a Vidyard sharing page URL, seamlessly combine video, chat, and text to further enrich communication between customers, prospects, and your team.
Requirements
- Must have Intercom permissions to access Messages and/or Articles
Share videos in Messages
- From the Intercom menu, select Messages > New auto message
- Under Write your message, use the + button to the left of the composition window to insert an app, video or image
- Select Embed video
- Paste the sharing page URL of your video into the field
- If necessary, adjust the position of the video in the message (using either the backspace or return keys).
- When finished, click Done
For more on composing messages, see Intercom's help documentation
Share videos in Articles
- From the Intercom menu, select Articles > New article
- Click on the + button anywhere along the left-hand side of the text editor
- Select Embed video
- Paste the sharing page URL of your video into the field
- If necessary, adjust the position of the video in the message (using either the backspace or the return keys)
- Click Save and close
For more on writing Help Center articles, see Intercom's documentation