Embed video in Intercom Messages and Articles

You can add your Vidyard videos to Intercom Messages and Articles in just a few clicks—without touching a single embed code.

With the simple use a Vidyard sharing page URL, seamlessly combine video, chat, and text to further enrich communication between customers, prospects, and your team. 

Requirements

• Must have Intercom permissions to access Messages and/or Articles

Share videos in Messages

1. From the Intercom menu, select Messages > New auto message
   
   
2. Under Write your message, use the + button to the left of the composition window to insert an app, video or image
   • Select Embed video
   • Paste the sharing page URL of your video into the field
3. If necessary, adjust the position of the video in the message (using either the backspace or return keys).
4. When finished, click Done
   

For more on composing messages, see Intercom's help documentation

Share videos in Articles

1. From the Intercom menu, select Articles > New article
   
2. Click on the + button anywhere along the left-hand side of the text editor
   • Select Embed video 
   • Paste the sharing page URL of your video into the field
3. If necessary, adjust the position of the video in the message (using either the backspace or the return keys)
4. Click Save and close
   

For more on writing Help Center articles, see Intercom's documentation