Embed video in Zendesk Guide articles

You can embed your video content into a Zendesk Guide articles in a few click, all without using a video embed code.

Because Vidyard is an accepted oEmbed provided in Zendesk, you only need to provide the sharing page URL to embed video on an article.

Requirements

• Must have Zendesk user permissions to create and edit Guide articles

Add a video to the article

1. In the Zendesk Guide app, create a new article (Add > Article) or edit an existing article  
2. In the text editor tool bar, click on the Add video button to insert a video
3. Paste the URL for your sharing page into the field
4. Click Insert
   
   

Zendesk will only accept a particular format for the sharing page URL. For example, you may either have https://embed.vidyard.com/share/[UUID] as the URL format, or you might have a custom domain name for your URL (https://video.mycompamy.com/watch/[UUID])

If necessary, change the format of your sharing page URL to https://share.vidyard.com/watch/[UUID] in order to embed the video.

Example:

https://embed.vidyard.com/share/[UUID]

changes to:

https://share.vidyard.com/watch/[UUID]