Vidyard for Zendesk

The Vidyard for Zendesk integration allows users to create, send, and track personalized video messages from directly within a Zendesk support ticket.

This article demonstrates how to enable and use the Vidyard integration in Zendesk.

Requirements

• You must subscribe to Zendesk Team tier or higher
• To enable the Vidyard integration, you must be an administrator in Zendesk

Enable the Vidyard Integration

1. Sign in to Zendesk as an administrator
   • From the admin dashboard, click on Settings , then Marketplace
   • Search the Zendesk Marketplace for the Vidyard app, then select Install
     
     
2. If necessary, apply any role or group restrictions, then click Install
   
   

Insert video into a support ticket

Once enabled, all users with permission to access the Vidyard app will see a camera icon as option in the toolbar of tickets.

1. Click on the camera icon
   • Choose to either create a Vidyard account or sign in
2. Select New Video to create or upload a recording
   
3. Select videos from your library to build a playlist
   • Click on Folders to add videos from other folders to which you've been invited (available on Starter, Teams, and Enterprise plans)
   • Use the Selected tab to arrange the order of your chosen playlist
   • Select the title of any video to preview it in-app.
4. Insert your video or playlist into the ticket by selecting Share

Additional resources

• Learn more about Vidyard browser and device requirements
• Learn how Vidyard identifies viewers