When creating a recording using the Vidyard Chrome extension, your video is temporarily kept in the local storage space utilized by Google Chrome.
If you experience network problems while using the Chrome extension, recording will continue as normal. You will have the option to recover the video once the quality of your internet connection has improved.
What to expect when a video fails to upload
Should the quality of your internet connection drop, recording will continue as normal. Once recording has finished, Vidyard will display the following Chrome notification:
Check your internet connection. It may not be performing optimally.
Recover your video
Once you have regained an optimal internet connection:
- Re-open the Chrome extension. You will be prompted to either Recover or Discard your recording.
- If you choose Recover, your video will begin to upload on the video edit page
Note: if the upload fails again during recover, try again. Your internet connection may not yet be optimal enough to recover the video.
Note: Your video will begin to encode once recovered. Your video can be viewed, but it will not immediately have a thumbnail, show your position in the video during playback, or allow you to seek to another location.
These features will appear in several minutes once encoding has finished.
Frequently asked questions
What if I have no space in local storage?
If you do not have available space in local storage, Vidyard will not prevent you from recording.
However, should your video fail to upload, Vidyard will be unable to recover it.
If Vidyard is unable to save your recording locally, you will be alerted by a Chrome notification indicating that Your local save space is low:
How much local storage space do I have available?
You can check how much local storage space is being utilized by Chrome in the browser console.
- Right click anywhere on a browser page and click Inspect
- Choose Application from the console menu
- Click on Clear storage. This tab will indicate usage and available space. Make space accordingly.
- Force quit the Chrome browser and re-open to try again
- If using Windows: select the red X button or alt+f4 on your keyboard
- Is using Mac: press cmd+q on your keyboard
How much of my local storage space will Vidyard use?
Vidyard will temporarily use only as much storage space as the size of your video requires. Once the video uploads to your account, it will be removed from local storage.