How to reload the Vidyard browser extension (Chrome and Edge)

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Shiju James

Having trouble using the Vidyard browser extension? Try reloading the extension to resolve the problem.

Much like you can refresh a webpage, a reload helps to reset the browser extension when it enters an unexpected state. For example:

  • the extension may have trouble recognizing your camera and microphone
  • you're having difficult selecting buttons or items in the UI
  • the extension will not stay open

Reload the browser extension

Open the browser extension. Click on the Settings icon (⚙️), then select Reload.

Opening the extension settings, then selecting Reload

Alternatively, right click on the Vidyard extension icon then select Reload

Right clicking on the Vidyard icon to reload the extension

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