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Troubleshooting

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  • Why is my camera or microphone not working?
  • Why is recording blocked on some pages with the Vidyard browser extension?
  • How to avoid audio/video lag in your Vidyard recordings
  • Why are there "duplicate" videos or playlists in my library?
  • How to get the best resolution quality when recording videos with Vidyard
  • Fix how your video preview appears in social media posts
  • How to find the UUID of a video
  • Vidyard browser and device requirements
  • Encoding settings for videos uploaded to Vidyard
  • How to disable the Vidyard browser extension
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