How to avoid audio/video lag in your Vidyard recordings

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Brendan O'Driscoll
  • Updated
Who Can Use This Feature?
FreeStarter
Teams Enterprise

Some common fixes to resolve problems with video quality 🔧

There are a number of reasons a recording may appear choppy, laggy, or have audio/video fall out of sync. Below are some simple steps that you can take to help avoid this problem and improve the quality of your recording.

If you’re recording with the Vidyard desktop app, you can also try using lite recording mode.

Common fixes to improve your recordings

Each of the following recommendations is designed to reduce the CPU load on your computer. CPU load is the amount of resources being used by your computer to process and run multiple apps or programs at the same time.

A lower CPU load should help to produce a smoother recording.

Try the following tips!💡
  1. Close any unused browser tabs, apps, and programs
     
  2. Check your battery level -- we recommend recording when you’re plugged into a power source
     
  3. Check your computer’s Activity Monitor (macOS) or Task Manager (Windows) to identify and close unnecessary programs that use a lot of CPU or run in the background.
        • On MacOS: go to Applications > Utilities > Activity Monitor
        • On Windows: CTRL + Alt + delete > then select Task Manager
  4. Check your device’s memory usage in the Activity Monitor (MacOS) or Task Manager (Windows) -- if your device is low on RAM, it may affect Vidyard’s transcoding speed
     
  5. Restart your computer or device
     
  6. Check your upload speed -- you’ll want at least 5mbps
     
  7. If you’re having trouble with the browser extension, try the desktop app as an alternative.

Enable lite recording mode

Applies to:  the Vidyard desktop app


Lite recording mode uses an alternative encoding method that is less demanding on devices with lower processing power.

If Vidyard detects that your device may not be able to produce a smooth recording (2 or fewer CPU cores), we’ll automatically enable lite recording on your behalf. You can also turn the setting ON or OFF as needed.

  1. Open the Vidyard desktop app
  2. Select the Settings icon
  3. Toggle Enable lite recording to ON Vidyard desktop app settings with lite recording toggle enabled

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