Change your email address

Need to change the email address associated with your Vidyard account? No problem!

Sign in to Vidyard and then go to your profile page to get started.

Don't worry—when you update your email address, you'll keep all the videos and any other assets (e.g. hubs and reports) that you created under your previous email.

Change your email address

1. Select the profile icon in the button, left-hand corner
2. Click on My Profile
3. Select Edit
4. Enter a new email address
5. Enter your current password, then select Update

We'll send a verification email to the new email address that you provided. You'll need to open the email and click on the verification link before the update can take affect.

The verification link in the email expires after 7 days.

Users without a password

You are required to enter your password whenever you update the email address associated with your account.

If you use a third-party service to sign in to Vidyard (your Google, Microsoft or Apple account), you may not have a current password to use.

You'll need to use the reset password flow to create a password, then return the profile page to update your email address. 

Users that access Vidyard with SSO

Some companies use single sign on (SSO) to manage access to Vidyard and simplify the sign-in process for their users.

Users that access Vidyard via SSO are not permitted to change the email address associated with their account. If you do not see the option to change your email address on the profile page, access to your account may be managed by your company's SSO administrator.