How to see who has viewed your video

See who's watching your video, and other viewer insights 👀

Vidyard keeps you up to date with just-in-time notifications whenever a viewer watches your video. You can receive in-app or email notifications about video views.

If you use Vidyard Pro or a higher account tier, you can also access detailed Video Insights to learn more about your viewer, including how much of the video they watched, and whether they clicked on any of your Actions (CTAs). 

Get view notifications

View notifications let you know when a viewer has watched your video.

The types of notifications you receive are based on where you use Vidyard (browser extension, desktop app, etc.), your personal notifications preferences and, in some cases, whether or not you were able to identify your viewer. 

• Notifications feed
  
  • • You'll find the notifications feed when signed in to your account on vidyard.com, the browser extension, desktop app, and mobile app. 
    • See who watched your videos, both identified and unidentified viewers ("someone" watched your video)
    • See who's left a reply on your video's sharing page (if enabled)
    • Get updates about contributors' activity in your Rooms (visits, comments, mentions, and video views)
    • Make sure to enable in-app view notifications for videos in your user preferences

• Desktop & mobile notifications 💬
  • • Get pop-up notifications on your desktop computer or mobile device as soon as a video is watched
    • Make sure to enable in-app view notifications for videos in your user preferences
    • Make sure Display notifications is enabled in the browser extension or desktop app preferences
    • Make sure to enable notifications for Vidyard in your phone's app settings (device dependent)
      

• Email notifications
  • • Receive an email when your video receives its first view, plus any time you receive an identified video view
    • Make sure to enable Email notifications for videos in your user preferences

Check your video's Insights

Video Insights help you learn more about the viewers who watch a particular video: who they are and where they're located, how much of the video they watched, and whether they clicked on any of your Actions (CTAs).

1. Sign in to your Vidyard account, then select Library from the main menu
2. Open the menu (3 dots) next to a video, then select Video Insights
   •  Note: if using search to find a video, you may need to change your search location to "Current Folder" to see Insights. Alternatively, select the video title, then click on the Insights tab from the video's edit page (applies to Vidyard Business accounts). 
3. Filter the insights for your video
   • Use the dropdown menu to change the date range (today, yesterday, 7/30/90 days, last year, or lifetime)
   • Select Identified View Sessions to see only viewers who you were able to identify

Here's a breakdown of the information in your Video Insights:

Additional details in Video Insights

• On Vidyard Pro plans, your Video Insights also include a high-level breakdown of your total play rate (video loads versus views), average % watched (across all viewers for the video), and total Action clicks.
  
  
• For users on Business (Essentials, Growth, Enterprise) plans, you can also access additional analytics for your video in the Insights Dashboard by clicking on See More Detailed Insights.

Frequently asked questions

Why does it say "someone" watched my video?

When you receive a notification or look at your Video Insights, you may see that only "someone" watched your video instead of a person's name or email address.

This happens whenever you are unable to identify the viewer who watched your video. Common reasons include:

• the video link did not contain a tracking token
• the video was sent to multiple recipients from Gmail, Outlook or other Vidyard-compatible email tool

Why am I not receiving view notifications?

Check the following if you're having trouble receiving notifications from your video views:

• Review your user's notification preferences to make sure you're subscribed to the types of notifications that you want to receive
  
  
• Check that you're the owner of the video you want notifications for
  • • A video's owner automatically receives notifications (based on their preferences) for videos that they upload or record
      • • To check the video's owner: select a video, then click on Settings > About this Video (applies to users in Business accounts).
    • If you are not the video owner, you can always subscribe to notifications for a specific video
      
      
• For email notifications, make sure to check your spam folder, or have your IT team add info@vidyard.com to your company's inbound email allowlist
  
  
• Make sure your Vidyard apps and extensions are up to date and running on the latest version

Why can't I find my video's Insights?

If you're using search to find a video, make sure your search location is set to Current Folder. You won't be able to see your video's total views or the menu to access Insights if you search across all folders in the account (when location is set to Anywhere).

Alternatively, you can select the title of the video or playlist from your search results, then select the Insights tab from the edit page.