How to purchase or remove user licenses for Vidyard Plus
On Vidyard Plus plans, each user you add occupies a license in your account. As you make changes to your teams, you may want to increase or decrease the number of licenses to fit your needs.
You can purchase or remove user licenses directly from your Vidyard account, quickly and easily.
Purchase or remove user licenses in Vidyard
You can choose to purchase additional licenses directly in your Vidyard using the payment method we have on file for your account, or remove any licenses no longer in use.
- Sign in to your Vidyard account
- Select (icon) Admin > Users from the main menu, then select Update License Count
- Enter the number of licenses you’d like to buy or remove (type in a value or use the + and - buttons), then select Continue
- Your current license count is shown here for your reference. If you want to purchase more than 50 licenses, you can contact us.
- Your current license count is shown here for your reference. If you want to purchase more than 50 licenses, you can contact us.
- Review your purchase, then select Confirm Checkout when ready
- You’ll see your current total due, next annual payment, date and number of licenses, and last 4 digits of your card number
- You’ll see your current total due, next annual payment, date and number of licenses, and last 4 digits of your card number
Purchase licenses from a Vidyard team member
If you want to purchase more than 50 licenses at once, you won’t be able to add them manually from your Vidyard account.
To purchase 50+ licenses, please contact a member of our Sales Team, and we’ll be happy to assist you.
Frequently asked questions
How am I charged for licenses if I am partway through my subscription term?
When purchasing additional licenses from your Vidyard account, you are charged a prorated cost per license based on the remaining time in your subscription term. Upon renewal, the full cost of each license is added to the balance owing for the following subscription term.
If you are removing licenses from your account, you will retain access to those licenses until the end of your subscription term. Upon renewal, the full cost of each license will be deducted from the balance owing for the following subscription term.
Is there a limit on the number of licenses I can purchase?
You can purchase up to 50 licenses at a time from the Users page of your Vidyard account.
If you need to purchase more than 50 licenses in a single order, please speak directly with a member of the Vidyard Sales team.
Can I change the payment method I use to purchase licenses?
Yes, if you are a member of the Admin team, you can change the payment method on your account at any time in the Vidyard Billing Portal.