Vidyard browser and device requirements

General requirements to use Vidyard across different devices and browsers

We built Vidyard to be used pretty much anywhere on the web. That’s true whether you’re watching videos as a viewer or someone using our apps to record, share, or access your library of content.

But as with any web-based technology, we’re always adapting to stay current with the latest browser and OS updates. At the same time, we aim to provide support for the widest possible range of users.

That’s why we put together a list of general requirements to ensure that—no matter how you use Vidyard—your device and browser are compatible.

Viewing videos in browser (supported playback)

The Vidyard video player is designed to work in any browser that supports HTML5 and uses TLS 1.2 security protocol to transmit data.

What does that mean? Nowadays, HTML5 is widely supported. In the simplest terms, you can watch Vidyard videos in any major browser. The same is true for most mobile devices running Android or iOS.

That said, we recommend keeping your browser as up to date as possible. Our team works hard to support different browser iterations, but regular changes outside of our control (e.g., security fixes) may force us to stop or modify support for certain browsers.

The fallback player

In a few scenarios, we'll automatically switch to our fallback player to deliver video to the viewer instead.

The fallback player is designed, at a minimum, to enable basic video playback. The player no longer receives resources for active development, fixes, or testing, and may not meet certain WCAG accessibility criteria.

Some features (e.g., playback speed, in-video actions) may not behave as expected.

A note about Windows support

Note: as of January 7, 2020, Microsoft has ended support for Windows 7. Similarly, Microsoft's support for Internet Explorer 11 ended on June 15, 2022.

Vidyard is an OS-friendly platform, so feel free to use whatever operating system you have on hand, like Mac, Windows, or Linux. As long as you’re viewing videos in a supported browser, you’re good to go! 👍

The main exception to note is the combination of Windows 7 and IE11.

Windows 7 and IE11 do not have built-in support for adaptive streaming (HLS). For this reason, the following features are unavailable when viewing videos with this browser/OS combination:

• Multiple audio tracks: if the video has multiple audio tracks, only the first available track will load with the player. You will be unable to switch between different tracks.

Supported browsers for using your Vidyard account (secure.vidyard.com)

You can sign in and use your Vidyard account using the latest versions of most major browsers, both on your desktop and mobile.

As with our video player, we recommend keeping your browser as up to date as possible. Ongoing browser updates may introduce changes beyond our control (e.g., security fixes) and affect our ability to support previous browser versions.

Requirements to use the Vidyard mobile app (Android and iOS)

The Vidyard mobile app is compatible with both Android and iOS devices. In both cases, the app requires a minimum OS version to operate smoothly.

Requirements to use the Vidyard desktop app (MacOS and Windows)

You can download the Vidyard desktop app for both Mac and Windows devices. 

• Get the desktop app for Mac
• Get the desktop app for Windows (via Microsoft App Store)

Support for in-video Actions (CTAs) on mobile devices

Vidyard allows you to add Actions to your videos. Actions (or CTAs) are interactive elements such as forms, links, or images that prompt your viewers to "act" or take the next step in response to your video.

So long as viewers watch your video in a supported browser, the actions you've added to the video will appear during playback.

However, there are some exceptions when viewing videos on a mobile device. This largely depends on the mobile OS (operating system) and the type of action.

Note: the following chart assumes use of the default browser for each operating system (Chrome for Android devices, Safari for iOS)